Red Snapper Recruitment are recruiting for a Specialist Technical Support summary of the role purpose and employer
Location: Hindlip
Contract: Permanent
Work hours: 37 hours per week - Full time
Salary: £42,005
Vacancies: 1
Main duties and responsibilities
1. The main purpose of the role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.
2. To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
3. To provide level 2 and 3 technical support capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary.
4. To deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans for resolution.
5. To manage and work with suppliers/partners to deliver an effective and efficient seamless service provision as req...