1. The role will require capacity to make decisions, which may require consideration of a range of options, such as: Judgements on how to deal with enquiries, patients/carers/external contacts Prioritising work, resolving conflicts 2. Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills.