Senior Technical Account Manager, AWS Enterprise Support (STRAT)
Amazon has built a global reputation for being the most customer-centric company, recognized and trusted for our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”
As enterprises move their critical systems to the cloud, AWS India needs highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges of AWS Cloud. We are looking for Sr. Technical Consultants to support our customers' innovative spirit across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less, and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.
As a Senior Technical Account Manager, you will be the primary technical point of contact for one or more customers, helping to plan, debug, and oversee ongoing operations of business-critical applications. You will troubleshoot application, network, database, and architectural challenges using AWS Cloud tools and your existing knowledge. We seek individuals with strong backgrounds in I.T. Consulting and related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.
Key job responsibilities
Every day will bring new challenges while you:
1. Learn and use groundbreaking Cloud technologies.
2. Interact with leading technologists around the world.
3. Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
4. Apply advanced troubleshooting techniques to provide unique solutions to our customers' needs.
5. Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
6. Write tutorials, how-to videos, and other technical articles for the customer community.
7. Leverage your extensive customer support experience and provide feedback to internal teams on how to improve our services.
8. Drive projects that improve support-related processes and our customers’ technical support experience.
9. Assist in Design/Architecture of AWS and Hybrid cloud solutions.
10. Help Enterprises define IT and business processes that work well with cloud deployments.
11. Be available outside of business hours to help coordinate urgent issues as needed.
About the team
AWS values diverse experiences. We encourage candidates to apply even if they do not meet all preferred qualifications and skills listed in the job description. If your career is just starting or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from startups to Global 500 companies trust our robust suite of products and services.
Inclusive Team Culture
At AWS, we learn and are curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to embrace our differences. Ongoing events and learning experiences inspire us to celebrate our uniqueness.
Mentorship & Career Growth
We continuously raise our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Minimum Requirements:
- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
- 15+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Be mobile and travel to client locations as needed.
- Experience with AWS services or other cloud offerings.
- Advanced experience in 4 or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture, etc.
- Experience in a 24x7 operational services or support environment.
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