Main area: Administration
Grade: Band 3
Contract: Secondment: 12 months (Working hours 08:00 - 16:00)
Hours:
* Full time
* Flexible working
37.5 hours per week (Monday to Friday - 8:00am - 4:00pm)
Job ref: 350-CC6780155
Site: Goodlass Road
Town: Liverpool
Salary: £24,071 - £25,674 Per Annum
Salary period: Yearly
Closing: 21/11/2024 23:59
Interview date: 28/11/2024
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities. We are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and particularly encourage applications from ethnic minorities, disabled, and LGBTQIA+ people that are under-represented in our workforce.
Job overview
We have an exciting opportunity for an efficient administrator to support in our Community Care Division clinical teams. The successful candidate will have good organisation and people skills, be computer literate, and have the ability to work with limited supervision.
The post holder will provide comprehensive and high-quality administrative support and will be expected to deliver excellent customer care.
Main duties of the job
* Process paperwork in desk tray/or if been emailed
* Patients Referrals
* Monitor team stock levels
* Ordering via NHS Supply Chain and ORACLE
* Minute taking
* Care Navigator Daily
* SIRS and Teams Channel - scanning/uploads and logging details
* Collection and storage or allocation of team stock
* Ordering, calibration or repair of team Medical devices
* Any ad-hoc requests
* Answer Telephone Queries
* Booking of appointments and diary management for Clinical team
* Sending appointment letters in a timely manner
* Telephone calls to and from service users, stakeholders, and outside agencies
* Ensuring all actions against admin role are followed through daily with completion or carry over for further discussion
* Daily maintenance of email inbox
* Attending monthly business meetings to record minutes and disseminate to team
* Responding in a timely manner to requests from Clinical Leads, Operational Managers and Operations Director
* Supporting Office Manager with required information in relation to the referrals received
* Attending any ad-hoc meetings in relation to the team
Successful applicants will be able to organise their own workload and have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department, and it is essential that you are able to work on your own initiative.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region.
We offer specialist inpatient and community services that support physical and mental health. Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
To provide a comprehensive and high-quality secretarial/administrative support service undertaking a wide range of administrative tasks.
Person specification
Qualifications
* RSA 1/2/3 type writing or equivalent, or equivalent work-based experience
* Educated to GCSE standard or equivalent or equivalent work-based experience
* NVQ3 Business Administration or relevant experience
Knowledge and Experience
* Computer Literate
* Ability to develop and maintain databases
* Microsoft Office (Word, Excel)
* Minute taking
* Online ordering systems
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Skills
* Computerised information systems
* Keyboard/Word Processing/Data Input
* Good organisational and interpersonal skills
* Demonstrable knowledge of supervising other secretarial/administrative staff
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