Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Glasgow (G), Motherwell (ML), Newport (NP)
Salary: £35,950
Reporting to: Smart Team Manager
Everyone belongs at OVO.
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, identities, ethnicities, ages, orientations, life experiences and backgrounds to join us.
Teamworking for the planet
Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: As a Smart Energy Engineer, you’ll be working at customers’ homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing Customer Service, carrying out Smart installs and providing fantastic energy efficiency.
You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training and customer support. The role also involves driving one of our fabulous EV vans for work purposes only.
Your key outcomes will be:
1. Being a passionate advocate of OVO’s Plan Zero and energy efficiency, delivering the highest possible level of customer satisfaction.
2. Engaging with our customers on the benefits of smart meters including how to monitor and reduce their energy consumption.
3. Responsible for the whole customer experience, ensuring you have the right materials stocked in your van and utilizing strong technical skills to deliver exceptional service.
4. Adapt working methods to install Smart metering systems in a range of customer environments.
5. Look for opportunities to work collaboratively with your peers and colleagues.
6. Carry out risk assessments to ensure the safety of yourself, customers, and their property.
7. Preferable experience on RTS/MRMM/THTC Systems: Safety Culture, Bybox, Zeno, Smartphone / handheld device.
You’ll be a successful Smart Energy Engineer here at OVO if you…
1. Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
2. Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
3. Hold a current full manual driving licence (with up to 6 points).
4. Have a strong desire to learn and develop, using creative thinking.
5. Demonstrate key behaviours that align with our OVO values.
6. Value different perspectives, skills, and experiences.
7. Are comfortable talking to and helping our customers in their home.
8. Are great at multitasking and handling your time to get things done.
What’s in it for you
You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO.
You’ll get 34 days of holiday (including bank holidays). For your health, benefits include a healthcare cash plan, private medical insurance, critical illness cover, life assurance, and health assessments.
For your wellbeing, we offer gym membership, travel insurance, workplace ISA, will writing services, and dental insurance.
For your lifestyle, enjoy extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations.
For your home, get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats, and EV chargers.
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