Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.
We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
What the role involves :
* Lead, hire, and mentor a team of 10+ senior and junior bookkeepers
* Define, implement, and manage service delivery strategies, KPIs, and SLAs
* Drive initiatives to improve team efficiency, accuracy, and client satisfaction
* Collaborate with senior leadership to align service delivery goals with overall business objectives
* Oversee the end-to-end bookkeeping function, ensuring accurate and timely recording of financial data
* Manage and ensure the timely preparation and lodgement of Business Activity Statements (BAS) and Instalment Activity Statements (IAS) in compliance with ATO requirements
* Supervise accounts payable / receivable, and any ad hoc requests from clients
* Implement and maintain quality assurance processes and internal audits for compliance and accuracy
* Liaise with the central Payroll and Reconciliation teams that act as service providers to you and your team
* Act as an escalation point for key clients and complex issues
* Monitor client feedback and proactively resolve service issues
* Ensure a smooth onboarding experience and consistent service delivery for bookkeeping clients
* Identify bottlenecks in delivery and implement scalable solutions
* Champion the use of technology (e.g. Xero, Dext, A2X, Splose...) to automate and streamline processes
* Evaluate and implement systems to improve data accuracy and team productivity
Requirements :
* CPA, CA, or equivalent bookkeeping / accounting qualification preferred.
* 10+ years of experience in accounting, bookkeeping, or service delivery roles within an accounting firm, including 3+ years in a leadership position
* Strong understanding of Australian SME compliance requirements.
* Mandatory expertise with cloud accounting platforms (Xero, QuickBooks, MYOB)
* Experience with integrations to accounting platforms is a plus
* Proven ability to lead distributed teams and manage change.
* Exceptional communication and stakeholder management skills.
* Data-driven mindset and ability to turn insights into action
* You are ambitious and willing to build something exciting to change the way small business owners work with their accountants.
Benefits :
* Take part in an exciting venture building the leading tech-enabled accounting firm in Asia-Pacific
* Be part of a B-Corp company that lives and breathes the Sleek values (Simplicity, Loyalty, Entrepreneurship, Excellence, Kindness)
* 1,200 / year of health & wellness allowance for your well-being
* 30 days work-from-anywhere policy - yes working from Fiji, Bali or Thailand is a thing here!
* Trainings all year round and occasional travel to meet our global operations teams (Singapore, Philippines, Hong Kong, India)
Seniority level
* Director
Employment type
* Full-time
Job function
* Accounting / Auditing
* Industries : IT Services and IT Consulting
#J-18808-Ljbffr