This is an exciting opportunity in an ever-changing revenues environment where you will continue to learn and develop your skills and experience.
We are looking for a dedicated, motivated individual who demonstrates a high level of attention to detail and excellent communication skills, who can work as part of a team and is able to organise and prioritise workloads to meet deadlines with conflicting demands.
WHAT IS INVOLVED?
You will be joining a supportive and enthusiastic team responsible for the enforcement of debt, specifically targeting cases that have been returned from an Enforcement Agent (Bailiff) as unsuccessful. The focus is on those who ‘won’t pay’ rather than ‘can’t pay’. Appropriate action in these cases can include committal to prison proceedings, insolvency action, and application for charging orders.
The team is also responsible for issuing County Court claims, the management of an insolvency caseload, including complex incoming cases, and providing specialist advice.
This role is customer-facing, and you are required to speak to members of the public; the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
You must be able to demonstrate confidence, as presenting cases at both County Court and Magistrates Court is an integral part of the role.
From day one, you will receive full training, support, and mentoring, not only from your managers but also from your colleagues. Hybrid working is available upon completion of training.
We encourage you to contact Kevin Carr via email at kevin.carr@durham.gov.uk to arrange an informal discussion about the role.
WHAT WILL I NEED?
You should have NVQ Level 3 or equivalent or Level 2/3 and relevant experience of collection/recovery/enforcement processes for Council Tax, Business Rates, and/or sundry debt or working in a financial services/support environment.
Please refer to the attached person specification for the full criteria.
If successful, you will be required to apply for a Basic Disclosure.
REWARDS AND BENEFITS
We offer generous rewards and benefits that are designed to help you perform at your best:
* Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
* Option to purchase up to 10 additional days annual leave per year.
* Excellent work/life balance through schemes including job sharing, compressed hours, and flexi-time (allowing up to 13 flexi days per year).
* Hybrid working (home and office working).
* Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
* Wellbeing Portal and access to an Employee Assist Scheme.
* Wide range of learning and development opportunities including professional qualifications, coaching, and mentoring.
* Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
* Discounted DCC gym membership.
* Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
* Trade Union membership.
* A range of other salary sacrifice schemes such as car leasing.
Rewards and benefits are subject to individual terms and conditions.
Take a closer look:
Rewards and Benefits
HYBRID WORKING
Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part-time roles and arrangements are at managers' discretion; alternatively, you can work all of your contracted hours within the workplace if you prefer.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.
As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
Take a closer look:
Equality, Diversity and Inclusion
INTERVIEWS
Interviews will be held on 28th and 29th November 2024.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver, or a veteran.
HOW TO APPLY
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted online via the Northeast Jobs portal.
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruitmentResources@durham.gov.uk.
We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
#J-18808-Ljbffr