Job Description
Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
The Role:
As an Insurance Technician, you will be an integral part of an Operating Entity, providing crucial technical and administrative support to broking teams within niche Business Units. Your role is pivotal in ensuring the smooth operation of our reinsurance processes, enabling brokers to focus on client relationships and strategic objectives.
You will join a dedicated team of Technicians, each specialising in particular lines of insurance, allowing you to develop deep expertise in your area of focus. Your responsibilities will include the preparation and management of documentation, data entry, and compliance with company and group policies, ensuring that all tasks are implemented with precision and in a timely manner.
This position offers an outstanding opportunity to contribute to the efficiency and success of our operations while gaining valuable experience in the insurance industry.
Key Responsibilities:
* Collaborate with senior team members to set and prioritise key objectives, optimally leading workload to ensure both personal and team goals are met.
* Consistently meet agreed performance targets and deadlines.
* Lead assigned projects and supply to other team projects as the need arises, ensuring successful completion.
* Provide accurate and timely management information to the Team Leader as needed.
* Assist in the preparation of detailed client and broking documentation, ensuring accuracy and compliance.
* Process slips, quotes, indications, and endorsements efficiently, maintaining high standards of accuracy.
* Perform technical duties, including data entry, credit control, and follow-up on subjectivities, with precision.
* Stay informed of regulatory and legal changes that impact the role, ensuring compliance.
* Maintain up-to-date and accurate records on the company's systems at all times.
* Respond promptly and appropriately to urgent issues as they arise, providing effective solutions.
* Interpret and implement instructions and issues in line with company policies and procedures.
* Build and maintain positive relationships with Business Units, encouraging teamwork.
* Handle incoming enquiries from clients, insurers, and third parties, ensuring a professional and timely response.
* Handle client renewals and mid-term adjustments as required, delivering high-quality service.
* Share valuable information that could benefit the Operating Entity or Group.
* Remain up-to-date with industry, legal, and regulatory developments to ensure high standards of practice and output.
Skills & Attributes:
* Proficient in IT skills, including Microsoft Word, Excel, and PowerPoint.
* Awareness and understanding of Xchanging systems.
* Capable of undertaking and demonstrating competence in technical training as required by industry regulations.
* Developing technical expertise in allocated business lines (not crucial for recruitment but will grow with experience).
* Prior experience in insurance or a customer-facing environment is preferred.
* Strong attention to detail with the ability to produce accurate and well-documented work.
* Ability to work optimally within a team and provide mentorship to less expert colleagues.
* Excellent verbal and written communication skills, with the confidence to engage with team members and stakeholders.
Qualifications:
* GCSEs (or equivalent) including English and Maths essential.
* A level Grade A-C (or equivalent).
What do we offer in return?
A career that you define.
Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.
And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.
Diversity and Inclusion:
At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new.
* We support each other, in the small everyday moments and the bigger challenges.
* We are determined to make a positive difference, at work and beyond.
We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.
Reasonable adjustments:
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
Our sustainability promise:
We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.
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