As a Project Co-Ordinator, you will be an effective member of the CC team and will have responsibility and overall accountability for every customer; from point of order confirmation right through to completion of installation and into aftermarket care, ensuring each and every element is carried out to the highest standard and timescales are met, resulting in our customers being delighted by our products and service.
You will be responsible for:
* Confirming orders to customers in a comprehensive and accurate manner
* Confirming all details of the project and ensuring all areas of the business are fully informed and kept up to date of any amendments
* Proactive customer communications to ensure smooth and professional service at all times
* Ensure timely credit control and process payments through system
* Effectively and optimally manage, along with relevant personnel, the installation and groundwork schedules in line with customer requirements, including reschedules
* Creating and issuing the Works Orders and ensuring all relevant departments are updated of any amendments in a timely manner
* Handle aftermarket/warranty customer schedules
* Effectively deal with queries and questions from customers in a professional and timely manner
* Ensure all reporting is completed accurately and on time
* Deliver exceptional customer service internally and externally
* To carry out all aspects of the role effectively and ensure all work carried out is of the highest standard and within required timescales
* Ensure that all regulatory and statutory requirements are met and company policies and procedures are adhered to
Experience:
* Minimum of 5 years’ experience delivering high quality customer care service
* Experience of managing customer concerns to appropriate resolutions
Skills & Knowledge:
* Exceptional Customer Service skills
* Exceptional organisational skills
* Good knowledge of all basic software packages
Personal Qualities:
* Organised, prioritised, methodical and rational
* Professional, positive and team motivational
* Ability to problem solve
* Approachable and able to effectively build rapport with a diverse range of people
* Commitment to delivering a high quality service
If you are looking for your next challenge, naturally self-motivated and would love to be part of a market-leading company, then please forward a completely up to date CV and covering letter which outlines your relevant experience for this role to be considered.
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