Warranty Account Representative - Working for a rapidly growing client based in Coventry - Salary £28,000 - £30,000pa dependant on experience - 1 day working from home plus excellent company benefits!
The jobholder will ultimately be responsible for providing end-to-end support to all customers with warranty claims and will own the warranty process from start to finish. You will need to ensure proper process is followed and will need to manage customer expectations in a fast-moving environment. This is a critical position in optimising the commercial impact of Warranty Returns within the company. You will be a key contact for our third-party returns service centre, customers and distributors worldwide.
RESPONSIBILITIES
Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company * Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend * Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly * Work with the finance team to develop an accurate warranty budget and forecast. Comparison of actual against forecast to be conducted on monthly basis as minimum * Process replacement orders for customers onto company system (SAP) in a timely and accurate manner, review orders for completeness & accuracy, checki...