IT Executive Support - Contract
Role Summary:
The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a ‘front-to-back’ support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and Executive Committee, resolving all the Executives IT needs, in a fast and efficient manner, whilst always maintaining calm and in control.
Key Responsibilities:
* Comprehensive support of all executive related IT issues and problems.
* Escalate problems where necessary to third parties both internal and external.
* Respond to phone, Email and face-to-face incidents reported to the team.
* Capture all workload activity via the ServiceNow toolsets.
* Plan and implement approved desk move and changes.
* Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
* Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a fast paced.
* environment
* Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
* Working with different teams to facilitate project work streams in the executive environment.
* Compiling technical road maps for future innovation & business integration
* Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
* Support Executive events and Hybrid meetings.
* Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor.
Knowledge/Experience required:
* Experience supporting in Executive environment.
* Windows 10 & Office 365 including MS Teams.
* MacOS.
* Outlook / Office 365 support.
* Lenovo & HP Hardware support.
* Apple Products (MacBook, iPads, iPhones).
* Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support.
* Home working support.
* ITIL understanding and experience of practice.
* Hybrid meeting & Live event support.
Please apply to the advert for more information.
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