* to get help, information, advice, guidance and support to overcome difficulties and build stronger relationships.
* that provides a multiagency offer that can be accessed face to face or virtually.
Main Responsibility
You will provide excellent customer care and a professional reception service meeting and welcoming families, children and young people ( 0-19 years) into our Family Hubs.
You'll also:
* manage incoming telephone calls, emails and enquiries about services
* register new service users and signposting to relevant activities and provision within the district.
* data inputting
* provide information, advice and guidance
You'll have good organisational skills and experience of using a wide range of IT systems including MS Office., good communication skills because you'll interact with lots of people on the phone, in person and by email
* a flexible approach to work as sometimes things can change, and so you'll need to be able to prioritise work and sometimes change tasks quickly
* a passion to always give the best service
You'll be based in the Newcastle Family Hub, however you will be required to cover any of the other sites in Staffordshire in the event of holidays or sickness so you will need to be able to travel throughout the county when needed.
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire