Job summary An excellent opportunity has arisen, for the role of Prescription Clerk in our friendly, supportive and highly regarded training practice. The role holder will be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Main duties of the job Duties can include, but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the organisation are met. About us AW Surgeries is over 100 years old and has always had a reputation for good quality patient care. We have 6 partners,3 salaried GPs, 5 nurses, 4 HCAs, pharmacist, CPN, Physiotherapist, midwives and voluntary sector input. We are a well-established multidisciplinary training practice for the Back County VTS, teach students from Birmingham medical school and mentor nurse practitioner training and prescribing training for nurses and practice based pharmacists. We are a young, energetic and friendly team with a vision to change how medicine will be delivered in the surgery of the future. We are a highly performing GMS practice, CQC rating Good, with 17,500 patients over 2 sites. Date posted 18 March 2025 Pay scheme Other Salary £11.81 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A5203-25-0005 Job locations Albion Street Brierley Hill West Midlands DY5 3EE Job description Job responsibilities The following are the core responsibilities of the Prescription Clerk. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol b. Produce prescriptions for the GP to sign in an acceptable timeframe c. Ensure all prescription requests are processed and are ready for collection within a 72-hour timeframe d. Generate requests for medication on behalf of the patient for non-repeat items e. Actively encourage patients to reconcile medications to facilitate monthly collections f. Discuss with patients their requirements, encouraging patients to order only what they require g. Act upon compliance issues, liaising with the appropriate clinician h. Ensure medication reviews are arranged by maintaining an accurate recall system i. Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients j. Input data into the patients healthcare records as necessary k. Deal with all prescription related enquiries in a timely manner l. Record and report adverse effects accurately and appropriately, informing the practice manager immediately m. Data input onto Emis n. Carry out system searches as requested o. Maintain a clean, tidy, effective working area at all times In addition to the primary responsibilities, the Prescription Clerk may be requested to: a. Support the practice clinical pharmacist as required b. Partake in audit as directed by the audit lead c. Support the deputy practice manager in reviewing and updating the organisations prescribing policy d. Complete opening and closing procedures in accordance with the duty rota Job description Job responsibilities The following are the core responsibilities of the Prescription Clerk. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol b. Produce prescriptions for the GP to sign in an acceptable timeframe c. Ensure all prescription requests are processed and are ready for collection within a 72-hour timeframe d. Generate requests for medication on behalf of the patient for non-repeat items e. Actively encourage patients to reconcile medications to facilitate monthly collections f. Discuss with patients their requirements, encouraging patients to order only what they require g. Act upon compliance issues, liaising with the appropriate clinician h. Ensure medication reviews are arranged by maintaining an accurate recall system i. Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients j. Input data into the patients healthcare records as necessary k. Deal with all prescription related enquiries in a timely manner l. Record and report adverse effects accurately and appropriately, informing the practice manager immediately m. Data input onto Emis n. Carry out system searches as requested o. Maintain a clean, tidy, effective working area at all times In addition to the primary responsibilities, the Prescription Clerk may be requested to: a. Support the practice clinical pharmacist as required b. Partake in audit as directed by the audit lead c. Support the deputy practice manager in reviewing and updating the organisations prescribing policy d. Complete opening and closing procedures in accordance with the duty rota Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS/SystmOne/Vision user skills Experience Essential Experience of working with the general public Experience of working in a healthcare setting Experience as working as a prescription clerk Personal qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other requirements Essential Willingness to work flexible hours when required to meet work demands Disclosure Barring Service (DBS) check Person Specification Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics and English (C or above) NVQ Level 2 in Health and Social Care Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Desirable EMIS/SystmOne/Vision user skills Experience Essential Experience of working with the general public Experience of working in a healthcare setting Experience as working as a prescription clerk Personal qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Other requirements Essential Willingness to work flexible hours when required to meet work demands Disclosure Barring Service (DBS) check Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name AW Surgeries Address Albion Street Brierley Hill West Midlands DY5 3EE Employer's website https://www.awsurgeries.co.uk/ (Opens in a new tab)