Responsibilities:
* Front Desk Operations:
* Greet and welcome visitors in a professional and friendly manner as you may be the first point of contact.
* Manage enquiries both in person or by telephone from members of the public/patients or clients and direct them to the appropriate personnel.
* Maintain a neat, organized, and safe environment for patients/clients, members of the public, and staff.
* Customer Service:
* Provide excellent customer service to clients, patients, and employees.
* Address enquiries and provide accurate information about the company's products/services while adhering to the company’s standards, policies, and procedures.
* Appointment Scheduling:
* Schedule and coordinate appointments for patients/clients and consultants and prioritize workload in accordance with company needs.
* Attend and arrange meetings for executives or other team members.
* Administrative Support:
* Assist with administrative tasks such as receiving, sorting, and distributing mail, handling courier deliveries, and maintaining office supplies and inventory.
* Collaborate with various senior staff to support their administrative needs.
* Medical assisting work may be required (experience beneficial but not essential).
* Security and Access Control:
* Monitor and control access to the premises, ensuring a secure and safe environment, reporting any faults or concerns immediately to senior staff.
* Issue visitor badges when required and maintain visitor logs.
* Communication:
* Relay important communications and announcements to all levels of staff promptly.
* Assist in maintaining internal communication boards.
Qualifications:
* Education:
* GCSE: Maths C and English C
* Experience:
* Medical assisting.
* Previous experience in healthcare as a receptionist or in a customer-facing role is required.
* Preferred experience in radiology.
* Skills:
* Excellent communication and interpersonal skills.
* Ability to work as part of a team and use own initiative.
* Proficient in using office equipment such as phones, computers, and printers.
* Strong organizational skills, attention to detail, and ability to prioritize workload.
* Ability to handle multiple tasks and prioritize responsibilities.
* Provide a high standard of attendance, appearance, and behavior within a very busy working environment.
* Software Proficiency:
* Familiarity with basic computer software (e.g., Microsoft Office Suite).
* Adaptability:
* Ability to adapt to changing priorities and a fast-paced work environment.
Job Type: Zero hours contract
Benefits:
* Employee discount
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* Night shift
* Overtime
* Weekend availability
Education:
* GCSE or equivalent (preferred)
Experience:
* Medical assisting: 1 year (preferred)
Work Location: In person
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