About the Role
We are seeking a skilled Spa Therapist to deliver exceptional spa services to our members and guests at Shoreditch House in East London. As a key member of our team, you will provide personalized treatments and therapies, conduct thorough consultations, and maintain a clean and organized treatment room.
Responsibilities
* Provide luxurious spa treatments and therapies to our members and guests.
* Conduct thorough consultations with clients to understand their specific needs and preferences.
* Maintain a clean and organized treatment room, ensuring all equipment and supplies are sanitized and stocked.
* Recommend and promote spa products to clients for at-home use.
* Educate clients about the benefits of different spa treatments and therapies.
* Adhere to all health and safety regulations and maintain proper sanitation practices.
* Keep accurate records of client treatments and maintain client confidentiality.
* Assist with spa reception duties, including greeting and checking in clients, scheduling appointments, and handling payments.
* Continuously enhance knowledge and skills through ongoing training and professional development.
Requirements
* NVQ Level 2 or Level 3 or equivalent industry-related qualifications.
* Flexible schedule and ability to work weekends and holidays as needed.
* Ability to multitask and excel in a high-volume and demanding fast-paced environment.
* Strong interpersonal skills.
* Customer/member experience-focused.
* Passionate about the industry and performing spa treatments.
* 1-2 years' experience in a busy high-profile Spa facility (preferred but not essential).
* Team player who communicates well with all colleagues.
* Punctual, reliable, and trustworthy.
* Sense of urgency.
About Soho House & Co
Shoreditch House is an established fixture on East London's creative scene, offering a range of natural, therapeutic treatments that relax mind and body. Our Cowshed spa provides a revolving calendar of residences from expert practitioners across the world of beauty and wellbeing.