Employer Sheffield Teaching Hospitals NHS Foundation Trust
Employer type NHS
Site Northern General Hospital
Town Sheffield
Salary £29,970 - £36,483 pa/pro rata for part time staff
Salary period Yearly
Closing 09/03/2025 23:59
Interview date 17/03/2025
NHS AfC: Band 5
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exciting opportunity has arisen within the General Surgery team for a Secretarial and Cancer Team Manager. Are you a highly motivated, proactive individual with a keen eye for detail? If so, then this could be the perfect opportunity for you! You will be driven to deliver great patient care to every patient, every day. There will be multiple development opportunities for the successful candidate.
The post holder will provide the Directorate with a full, efficient and effective medical secretarial and cancer pathway management, standardising, as far as is practicable, processes, formats, and procedures across the Directorate.
Articulate and highly organised with excellent IT and reporting skills, and meticulous attention to detail, you will work closely with the Directorate and Care Group Management Team, Consultants, Matrons, specialist nurses, and admin and clerical teams to support the planning and implementation of excellent models of care and the delivery of quality and performance targets.
All candidates should be able to demonstrate a commitment to improving the patient experience and have the ability to communicate ideas clearly to both professionals and service users.
So, if you are self-motivated and ambitious with excellent leadership skills, highly developed organisational skills with experience of fast-paced operational management, get ready to take a big step forward in your NHS career.
Main duties of the job
1. Be responsible for the daily organisation and management of the Secretarial staff and Cancer team within the Directorate. This will include the allocation of resources and delegation of tasks to staff, the implementation of working protocols, and the necessary training in new technologies and processes in order to provide a safe, quality service to both patients and clinicians.
2. Lead, on behalf of the Directorate, all service planning and any re-organisation of secretarial and Cancer teams.
3. Project-manage key initiatives, as agreed with the Service Manager. These initiatives may be staff/service or specialty development related.
4. Embrace changing technology and actively support service reconfiguration to maintain and develop the cost-effective service delivery of a large and complex cross-site Directorate.
5. Ensure that Directorate administrative staff numbers benchmark with comparable departments (internally and externally to STH) and that a culture of challenging the status quo and striving for higher quality, more efficient services is embedded across the service.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* Educated to degree level in a relevant management, administration or IT field or equivalent experience.
* GCSE standard of education including English and mathematics at grades C/4 or above or equivalent experience.
* Evidence of further job-related education and training.
Experience
* Clerical management experience.
* Staff management including setting objectives, appraisal, recruitment, and disciplinary issues.
* Experience of training and mentoring others.
* Experience using Lorenzo and other Trust IT systems.
* Knowledge of data quality and a sound understanding of NHS waiting time targets.
* Demonstrable track record working with healthcare targets, especially the 18-week RTT and cancer wait times.
* Accessing, analysing and translating complex data and information to clinical teams to facilitate service development.
* Ability to demonstrate a track record of implementing changes to practices/processes in clinical environment, including service re-design.
* Demonstrable track record achieving deadlines and targets.
* Evidence of developing and maintaining effective working relationships with a variety of professionals and service users/customers.
* Experience communicating directly with service users/customers, both face-to-face and over the phone.
* Experience of working in an Acute Care Group within the NHS.
* Experience planning healthcare services.
* Experience communicating directly with patients, carers and relatives, both face-to-face and over the phone.
* Experience using databases to manage information as well as share and analyse data.
* Comprehensive understanding of procedures and policies for using and maintaining databases.
Skills and Knowledge
* Good standard of I.T. literacy and keyboard skills including the use of Microsoft Office software packages.
* Working knowledge of confidentiality, related legislation and codes of practice.
* An awareness of the challenges currently facing the NHS.
Personal Qualities
* Demonstrable leadership qualities.
* Excellent written and verbal communication skills.
* Excellent interpersonal skills encompassing both teamwork and customer service.
* Highly developed organisational skills including the ability to multitask.
* Ability to prioritise one’s own workload and that of others.
* Ability to work under pressure in a fast-paced environment.
* An eye for detail whilst maintaining an active appreciation of the bigger picture.
* Ability to solve problems and respond to issues as they arise.
* A positive, polite and professional attitude to meet service needs.
* An understanding of clinical governance.
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