FNOL Administrator
Do you have a passion for delivering outstanding customer service? Do you love talking to people and helping them in their time of need? If so, then it's time to get on board with Zenith!
As a First Notification of Loss Call Handler, known as an FNOL Call Handler, you'll play a crucial role at Zenith! As the first point of call for our customers when they've been involved in a vehicle accident or experienced vehicle loss or damage, you'll use your investigative mind-set, love for problem-solving, and natural ability to stay calm under pressure, to capture details from customers and ensure the vehicle is recovered and the customer is back on their feet.
Based in our state of the art Kirkstall Forge head office just 6 minutes from Leeds city centre, this is an exciting role for someone to join a customer-oriented team and develop their customer case handling skills.
Previous experience in a similar investigative role where you have gathered customer claim details would be beneficial. However, anyone who is detail-oriented with strong, empathetic communication skills, experience in customer service and able to navigate different systems would be highly suitable too.
Why Zenith?
Zenith is the UKs leading independent vehicle leasing business and we are growing FAST! We've been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards and we're really proud of how far we've come. We pride ourselves on working in an industry-leading business, ensuring that our employee experience is a priority and striving to provide customers with the best of the best.
So, what will you be doing?
* Provide an empathetic ear and reassuring voice for customers when they have been involved in an accident or have experienced vehicle theft/damage
* Making detailed notes and collecting all relevant information to help the insurance claim process
* Ensuring vehicles are recovered and the customer returns home safely
* Making practical arrangements for recovery, repair, and courtesy vehicles
* Liaising with our preferred network of suppliers when making bookings or enquiring about services.
* Working with various internal teams, ensuring smooth progress on all outstanding issues.
* Working across several systems including fleet management, case management and supplier databases.
The good stuff…benefits!
* Salary up to £23,454
* Company Bonus on top of salary
* 24 days holiday, which increases with length of employment
* Your birthday off!
* A great pension contribution by Zenith (6.25%)
* Private Medical Insurance as standard
* Life Cover
* Access to our own Zenith GP – on site and virtual for self and immediate family
* Massages on site
* Zenith AA breakdown cover
* Excellent referral scheme if you recommend a friend to us
Flexible Benefits include
* Buy / Sell Holidays
* Critical Illness cover
* Dental Cove r
* Cash Plan
* Cycle to Work Scheme
* Tech scheme
So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you!
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.