Job Title : Client Care Manager (Reception Manager) Salary: £26,000 - £28,000 per year Location: Greenside Veterinary Practice, Melrose Job Type: Permanent, full-time Hours: 40 hours per week, Monday - Friday, 8.30am - 5pm An exciting opportunity has arisen for an enthusiastic colleague to head up our Client Care team to ensure we provide an exceptional service for our clients and their animals Your role and responsibilities Working as part of a busy team, the successful applicant will have the opportunity to act as a first point of support for our clients and clinical team. We are seeking a polite, sympathetic, friendly, and highly motivated individual with strong administrative skills, including excellent IT skills and the ability to be able to communicate with a wide variety of people. The role will include greeting clients, offering support and guidance during their visit, managing payments, creating appointment bookings, and managing telephone and email queries as well as a variety of associated administrative tasks. Other duties to include, but not limited to: - Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives. - To manage, motivate and support the reception team in providing professional services to all clients. - Act as line manager to the reception team, organising regular appraisals and team meetings - Creation of team rota - Management of TOIL, absences and holiday requests/cover - Ensuring practice GDPR compliance - Aid in recruitment, induction and training of staff - Complaint and feedback response - Appropriate management of consultation and surgical diary - To ensure that strategic objectives, as set by the clinical directors, are delivered, with adherence to budget figures. Benefits - Extensive free online Linnaeus CPD program - Career progression opportunities - Staff discount schemes - Life Assurance - Enhanced sickness pay - Enhanced equal family leave - Recruitment referral reward scheme - E-car salary sacrifice scheme - Employer contribution pension scheme - Wellness program including: - Employee assistance program - Eyecare voucher scheme - Free annual Flu jab - Cycle to work scheme About us Established more than 120 years ago in the stunning Scottish Borders village of St Boswells, Greenside Veterinary Practice provides exceptional primary care to both small and farm animals. We also have a purpose-built referral clinic specialising in regenerative medicine (patient derived stem cells) and rehabilitation which includes qualified physiotherapists and hydrotherapists. We believe our clients and their animals are the heart of our practice and strive to provide the best clinical standards as well as excellent customer service for all under our care - this is supported by the fact that we are accredited by the RCVS, as well as being accredited as an ISFM Cat Friendly Clinic. Interested? Please click ' apply ' at the top of the page to submit an application. Or, for any questions, please contact stephanie.actonlinnaeusgroup.co.uk At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.