Job Description
Hands on IT Manager required by a commercial interior designers based in central London, paying up to £80k. The role is based on site, not hybrid or remote.
The company has 300 users and is on a SaaS platform. The successful IT Manager will manage a team of 3 and will act as a point of escalation from the 2nd line. You will work alongside the Head of Technology to support users face to face and remotely via the service desk to resolve tickets quickly and effectively. Once logged by the 2nd line team, you will need to act quickly, troubleshooting and finding the root cause before working with the user to resolve the issue. You won’t just be given the easy tickets as the 2nd line team has a good go at resolving issues before they hand them over to you. You will also stand in for the Head of Technology when required and will support the Head of Technology with day-to-day business and service level issues.
Knowledge Required
1. Solid technical background supporting Microsoft Stack
2. Experience supporting network-related issues including WiFi, LAN/WAN
3. Some knowledge of supporting MAC devices
4. Experience with ticketing systems
5. Great interpersonal skills
6. Excellent telephone manner as you never know who will be calling in with a problem
This is a growing company with great aspirations. This role will ideally suit a passionate individual who is looking for a career in an exciting company that offers training, progression, and endless possibilities, plus an amazing benefits package which includes paid travel to work!
#J-18808-Ljbffr