Working as part of the wider multi-disciplinary team, you will support and assist the qualified nursing staff in providing hands-on, person-centered health care to patients with complex clinical needs. This includes working in a similar capacity as a Health Care Assistant. As well as clerical and administrative duties, other duties include cleaning and ancillary responsibilities. Our health care staff strive to provide the highest quality of service for our patients and their families and carers, through a collaborative team approach.
Main duties of the job
We are looking for someone compassionate and caring, with excellent communication and team-working skills. Experience of working in a care setting is desirable. You will have access to a range of training and development opportunities and be welcomed as a valued member of an experienced and supportive team.
About us
Our purpose is caring for all our patients and those most important to them really well, together with creating a great place to work for all our people.
We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, subsidised meals, option to apply for Blue Light Card and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.
Job responsibilities
Role Responsibilities:
Clinical/professional
Provide compassionate, safe and effective care and support to patients in a range of care settings, maintaining patients' privacy and dignity at all times.
Assist in welcoming and receiving patients to the hospice, orientating new patients and their families to their surroundings.
Under the supervision of and working in partnership with a registered nurse, provide and monitor a high standard of nursing care based on evidence, contributing to the ongoing assessment of patients and working collaboratively with the multi-disciplinary team.
Monitor the condition and health needs of hospice patients on a continual basis, in partnership with patients, families and carers, ensuring appropriate escalation to a registered nurse when required.
Support patients to improve and maintain their mental, physical and behavioural health and wellbeing.
Promote comfort and wellbeing by ensuring that patients' personal and social needs, as well as nursing needs, are met.
Safely undertake routine procedures to meet patients' needs, including, but not limited to:
1. Measuring and interpreting blood glucose levels, recording clinical observations, personal care, managing continence care, pressure area care, skin integrity, nutrition, PEG Care, oral hygiene, hydration, foot care, routine monitoring of subcutaneous lines.
2. Safely assist the registered nurse during procedures to include: Wound management, catheterisation, bowel care, nasogastric tube placement, controlled drug second checking following competency assessment.
Identify and report changes in a patient's condition to a registered nurse.
Provide and receive sensitive information concerning a patient's medical condition.
Ensure volunteers receive an accurate handover of all patients.
Perform the role of Meal Co-ordinator in the absence of the Ward Assistant.
Provide support to patients during clinical procedures.
Escort patients to appointments/home visits as required.
Assist with clerical duties in the absence of the Ward Clerk.
Assist the registered nursing staff during the admission and discharge process.
Perform care after death, maintaining patients' dignity at all times.
Be involved in goal setting of new patients.
Support group/workshops for patients and/or carers.
Be available as a chaperone if/when required for out-patient appointments.
Support the creative therapist in the delivery of creative activities with patients/family/carers.
Clinical Governance, Evidence Based Care, Quality and Standards
Promote the safety of patients, staff, visitors and volunteers at all times.
Have an awareness of the importance of clinical audit.
Understand the Clinical Governance framework.
Ensure that all the policies and procedures of Bolton Hospice are adhered to.
Complete ongoing risk assessments, alerting registered staff to any changes in the level of risk.
Have an awareness of the complaints procedure.
Adhere to the policies and guidelines of Bolton Hospice.
Maintain personal and professional development.
Ensure equipment is maintained as appropriate, and necessary records are maintained.
Complete reporting of Accidents/Incidents and Near Misses via electronic Vantage system in line with hospice policy and procedure.
Maintain accurate, contemporaneous patient records, in line with hospice policy.
Education and Training
Comply with mandatory competencies, in line with hospice policy.
Maintain own continuing professional development.
Participate in annual appraisal and regular one to one supervision sessions.
Contribute to the maintenance of the learning environment.
Adopt a reflective approach to own practice with a view to continually improve.
Undertake further training as required, prior to carrying out any additional duties identified as relevant to the role, to comply with hospice policies and procedures.
Teach patients and their families in the safe use of equipment.
Participate in Nurse Champion Groups and share knowledge/learning with the wider team.
Communication
Communicate effectively and with dignity and respect to all patients, relatives and others, giving consideration to potential barriers to understanding.
Communicate effectively with colleagues, providing clear verbal, digital or written information and instructions when sharing information, delegating or handing over responsibility for care.
Recognise and report any situations, behaviours or errors that could result in poor care outcomes.
Contribute to a culture where all staff feel safe to raise their concerns and where speaking up about any concerns is a normal part of the routine.
Help create an environment which reflects the Hospice's philosophy, values and its specialist palliative care approach.
Promote effective communication between members of the multi-disciplinary team and users of the service.
Promote positive communications and relationships with the public.
Other
The post holder will be required to rotate onto nights, or to different departments in the hospice, to reflect the needs of the service.
Any other requirements as appropriate to the post and location.
Person Specification
Knowledge
* Knowledge of health care agenda.
Personal Attributes
* Able to work proactively, independently and on own initiative.
* Adaptable and able to work in a team environment.
* Able to work under pressure.
* A commitment to the vision and values of Bolton Hospice.
* Full driving licence and access to own vehicle for business use subject to the provisions of the Equality Act 2010.
Qualifications
* Good level of English and maths.
* NVQ Level 2 in Care or equivalent.
Experience
* Experience of working within a health care setting.
Skills
* Good administration and organisational skills.
* Excellent written and oral communication skills.
* Ability to monitor quality.
* Punctual, reliable and flexible.
* Ability to prioritise and manage time effectively.
* Ability to apply evidence to practice.
* Evidence of record keeping.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£23,615 a year. Unsocial hours enhancements paid in addition.
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