Job Description - Platform Integration Specialist – Observability (15241)
Location: Luton/Hybrid
About easyJet: Innovation is in easyJet’s DNA – since launching over 25 years ago, easyJet changed the way people fly, leading the industry in digital, web, engineering, and operational innovations to make travel more easy and affordable. We’re the UK’s largest airline, flying over 80 million passengers a year with over 13,000 employees.
Team: The ITSO (IT Services and Airline Operations) organisation is responsible for the delivery of trustworthy, scalable, and efficient IT infrastructure services critical for easyJet’s future growth. I&O Platforms are part of ITSO and form the backbone of easyJet's technology capabilities.
Job Purpose: The Platform Integration Specialist is responsible for executing the service integration strategy and processes within the Observability Platform team, enabling trust, velocity, scalability, and efficiency of the platform services.
Job Accountabilities:
1. Oversee IT service management processes across platforms, including Incident & Major Management, Problem Management, Service Continuity, Change Management, and Configuration Management.
2. Manage asset, patch compliance, and disaster recovery planning to ensure platform integrity and compliance.
3. Monitor and enhance the value delivered by platform processes, collaborating with the Service Integration Lead.
Key Skills Required:
1. Extensive experience within an IT department providing cross-functional IT management capabilities.
2. Experience in IT governance and process improvements within a large or complex organisation.
3. Understanding of IT systems and technologies to assess service components.
4. Experience in IT service management (ITSM) and ITIL.
5. Experience managing third-party suppliers and business outcomes.
6. Planning & orchestration skills across product and platform teams.
7. Strong data analysis skills.
8. Effective stakeholder communication and management skills.
9. Influencing and negotiation skills in complex environments.
On-call Requirement: Please note this role will have an on-call requirement for the successful candidate.
What you’ll get in return:
* Competitive base salary
* Up to 20% bonus
* BAYE, SAYE & Performance share schemes
* Flexible benefits package
* Excellent staff travel benefits
We encourage individuality, empower our people to seize the initiative, and are committed to building a diverse and inclusive organisation.
#J-18808-Ljbffr