Summary:
30 hours per week
Join a dynamic team where customer satisfaction and business success go hand in hand! As a Customer Services & Office Administrator, you’ll play a vital role in ensuring seamless order delivery while contributing to the overall growth of the business.
As a valued partner in the company, you won’t just be an employee but, you’ll be part of a team that shares in both the responsibilities and the rewards of success. The company thrives on a strong team ethic, where collaboration, initiative, and personal development are highly encouraged.
This role is perfect for someone who takes ownership, enjoys problem-solving, and is passionate about delivering an exceptional customer experience.
Key responsibilities:
Sales
* Process and create Sales Orders, ensuring accuracy of customer details in line with purchase order (PO) requirements.
* Conduct satisfactory credit checks prior to order processing.
* Create and maintain part records for new part requirements, including necessary bills of materials (BOMs).
* Acknowledge sales orders in a timely manner.
* Generate works orders for manufactured parts.
* Respond promptly to customer inquiries and requests.
Deliveries
* Coordinate with internal teams and customers to arrange timely delivery of sales orders.
* Organize necessary transportation, ensuring compliance with special customer requirements.
* Generate and issue dispatch notes.
* Ensure consignments comply with health & safety and environmental regulations (e.g., ADR, dangerous goods notes (DGN), export documentation).
* Provide customers with copy manuals, drawings, test results, and other relevant documentation promptly following dispatch.
* Address customer inquiries related to deliveries and provide timely updates on any delays
Purchasing
* Provide basic purchasing support to cover absences.
* Raising purchase orders.
* Handling general office administrative tasks.
Other Duties
* Maintain records of changing customer requirements.
* Always adhere to quality procedures.
* Ensure compliance with health & safety requirements.
* Undertake other reasonable tasks as requested.
Ideal Candidate:
* Proven experience in B2B customer service, managing corporate accounts, and handling business client inquiries.
* Background in sales or customer service.
* Excellent communication skills and high attention to detail.
* Strong English and Math skills with good geographical knowledge.
Benefits:
Enhanced pension (legal requirement is 9% on a 5/4% split between employee and company. We split it 4.5% each)
Enhanced holiday leave – 33 days holiday plus 1 extra day for each 5 years service
Partner profit share
Employment referral scheme
Cycle to Work Scheme
Tech Scheme (same principles as Cycle to work but working with Curry’s)
Flexible working
38.5-hour weeks – overtime paid at 1.5 rate.
Onsite parking
Regular Company events
Frequent wellbeing activities
Mental Health First Aiders on site
Career development opportunities
Cashback health plan – including private GP service, Employee Assistance Programme, and shopping discounts
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency