Job Description
Operations Manager - Facilities
Luton (Remote)
£40,000 - £44,000 + Car Allowance and Bonus
Are you a seasoned professional in the field of cleaning management with a passion for excellence and an eye for detail? Are you ready to take the next step in your career and join a market-leading facilities services business?
Our client is a well-established, market-leading facilities services business known for delivering top-tier services to a diverse portfolio of clients. With a commitment to excellence and a dedication to the highest standards, they are looking for an Operations Manager to lead their diverse portfolio of operations in the Luton area.
As the Operations Manager, you are responsible for ensuring the professional management of customer site(s) for the services we provide. You will work collaboratively with your teams to ensure we keep our customer promises and do so to the highest possible standard. in doing so you will ensure all Site Supervisors, Team Leaders and Operatives within your responsibility are aware of duties and provide services to the best of their capabilities.
Responsibilities
* Responsible for managing, evaluating, motivating, and monitoring staff performance using the leadership principles
* Work to a strict department budget to deliver outstanding, but efficient performance in your areas of responsibility.
* You will help achieve and exceed revenue targets by cross selling of additional services.
* You will help achieve and exceed contract profit targets through meticulous financial control of spending.
* Develop new business that supports the departments strategic growth.
* Deliver effective team management coordinating multiple resources across varying locations. You will lead & motivate field-based teams in your area of responsibility to ensure efficient operations for our customers.
* Demonstrate and implement robust practices that are proportionate and in line with the companies Policies & procedures with the support of People & Practices and HSEQ.
* Work in collaboration with the Senior Operations Manager to ensure ultimate customer satisfaction.
* Ensure quality standards are met through regular audits and inspections using the company’s digital tools. You will provide feedback to your Senior Operations Managers to allow fluid customer communication.
* Recruit, onboard & train new starters providing them with the best possible knowledge to excel in their roles.
* Comply with current Health & Safety Regulations, Policies including lawful Insurance provisions as well as assist in the implementation of new systems.
* Initiate and develop positive solutions to any challenges.
* Adopt a “hands on” approach where required, therefore leading by example.
* Ensure scheduling, wages and budgets are processed correctly and in line with management instruction.
* Assist with implementation of new contracts by leading the implementation project as directed by Senior Operations Manager and or assist with handover of contracts to new supplier.
Candidate requirements
* Experience in managing people and staff
* ILM L3 desirable
* IOSH Managing Safety Required within first 12 months and you must demonstrate exemplary knowledge of Health & Safety in the work place
* Thorough knowledge and competence O365
* Excellent understanding of cleaning processes and systems
* Can demonstrate an ability to communicate with clients both through appropriate face-to-face relations but also via textual communications
What’s in it for you?
* Competitive salary range of £40,000 - £44,000 + Car Allowance and bonus.
* Opportunity to work with a market-leading facilities services business.
* Career growth and development prospects.
* A supportive and collaborative work environment.
* The chance to make a real impact on facility cleanliness and safety.
If you are a proactive, results-oriented individual with a passion for maintaining clean and safe environments, we invite you to apply for this exciting Operations Manager position. Join our team and contribute to our mission of delivering excellence in facility services.