Swansway Motor Group is seeking a skilled Aftersales Manager to join our dynamic team. As an Aftersales Manager, you will play a pivotal role in managing the aftersales department, focusing on driving performance and ensuring our customers receive unparalleled service across our split site workshop. Join Swansway Motor Group and be part of a company that values a family-centric approach, where we prioritise both our customers and team members.
As Aftersales Manager, you will:
1. Drive the performance of the aftersales operation, encouraging your team to work cohesively and efficiently.
2. Manage the aftersales department, which includes technicians, workshop control, parts, and front of house service advisors.
3. Ensure all customer aftersales needs are met promptly, and service standards are consistently high.
4. Achieve monthly KPIs and budgets whilst ensuring all repairs are fully compliant and warranty reporting is completed.
5. Focus on people management, maintaining customer satisfaction metrics and motivating your team to upsell products effectively.
The ideal Aftersales Manager candidate will possess:
1. Experience as a high-achieving Aftersales Manager in a franchised dealership.
2. A hands-on leadership style, willing to engage fully with the team.
3. A proven track record in a target-driven environment and exceeding aftersales targets.
4. Strong motivational skills to lead and engage a larger team towards collective success.
5. A goal-oriented mindset, with a hunger to be the best in the industry.
If you are a driven and motivated Aftersales Manager looking for a rewarding opportunity within an esteemed company like Swansway Motor Group, we encourage you to apply. Join us and become part of a caring, inclusive family business where your contributions are valued and your growth is supported.
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