Job Description
Business Unit: COO, Customer Support
Salary range: £22,400 - £28,000 per annum DOE + red-hot benefits
Location: UK Hybrid – Once per week in hub (Leeds, Gosforth, Glasgow)
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Live to challenge the status quo. Live a life more Virgin.
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Our Team
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Our Operational team help to prevent and detect the misuse of our accounts for processing the proceeds of crime. Our teams key focus is to ensure we keep our customers money safe and disrupt bad actors such as ‘Money Mules’. If your curious and are interested in helping identify money mules then this is the role for you!
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What you’ll be doing
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* Investigating money mule alerts, including performing Know Your Customer and Identification and verification alongside consideration of multiple intelligence sources to formulate rationale and without prejudice outcomes for mule alerts generated by the fraud detection systems
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1. Engaging directly with customers who may be suspected of money mule activity, ensuring compliance to KYC and associated customer identification and verification requirements
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2. Liaising with CIFAS and National Hunter contact lists as part of fund tracing and indemnification
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3. Understanding and proactively identifying trig...