This role is for a highly skilled Technical Support Engineer professional to join a thriving team within the technology and telecoms industry. The successful candidate will be responsible for providing technical support across desktop, mobile, networking and other IT infrastructure systems
Client Details
Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.
Description
* As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.
* When appropriate, you will act as a technical escalation route to our 1st line Service Desk.
* Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessary
* Troubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.
* Creating / updating training materials, runbooks and knowledge base articles
* Ensuring timely resolution of incidents in line with Service Level Agreements (SLAs).
* Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.
Profile
1. As a Technical Support En...