County Durham & Darlington NHS Foundation Trust
The aim of the Programme Management Office (PMO) is to improve patient experience, reform patient pathways across acute and community services, and deliver significant savings. The Improvement Project Facilitator will be focused on supporting the delivery of the Trust improvement programme.
Main duties of the job
The role will contribute to the effective facilitation of the improvement programme across CDDFT and partner organisations. The postholder will be responsible for leading specific improvement, highly complex, strategic projects as prioritised within the PMO and in line with the clinical priorities of CDDFT. This will be achieved through the deployment of a range of specialist change management and quality improvement tools and techniques to actively promote and support sustainable change.
The role will be responsible for actively promoting and supporting Project Managers and Project Teams in service redesign and change management to ensure cost effective, value for money, sustainable quality improvements to key performance areas of the business.
The role will advocate the ethos of robust quality improvement approaches and locally support, critique, advise, and challenge quality improvement project progress at all levels of CDDFT business infrastructure.
The post holder will ensure defined quality improvement projects are robustly managed using agreed project management and/or change management methodology.
Job responsibilities
Design, lead and manage large scale, complex, quality improvement projects. This will require the application of highly developed specialist project management and quality improvement knowledge and skills including (but not limited to):
1. the formulation of project plans and reporting structures;
2. establishing corporate governance arrangements including risk management;
3. selecting and agreeing the most appropriate change management/improvement methodologies to achieve the desired outputs;
4. identifying and agreeing measures of success and determining appropriate baseline performance;
5. delegating and coordinating work to project team members (from across the organisation and assigned to specific projects) with appropriate monitoring against agreed timeframes;
6. designing innovative service delivery models and implementing pilot/trial testing and evaluation protocols;
7. develop and design financial profiles and budget requirements for optimum service delivery models;
8. evaluation of progress against agreed milestones and outcomes;
9. taking appropriate action to escalate issues and exceptions.
Person Specification
Special Skills and Knowledge
* Specialist knowledge of change management and improvement tools and techniques including lean methodology;
* A good understanding of the NHS environment and the current agenda for change;
* Excellent interpersonal and leadership skills, including the ability to lead others in challenging current design of services;
* Ability to negotiate and facilitate within a multi-disciplinary team, often on highly contentious issues;
* Excellent written and verbal communication skills;
* Ability to motivate staff from a range of organisations to work collaboratively to improve and change services;
* Ability to use a coaching style when working with individuals and teams;
* Ability to foster good working relationships and work effectively as part of numerous teams;
* Ability to analyse complex facts and situations and develop a range of options;
* Ability to analyse and present complex and sensitive data/information in a range of formats for different audiences;
* Ability to independently use a range of information technology packages, including Microsoft Word, Excel and PowerPoint;
* Ability to prioritise and respond flexibly to frequently changing demands.
Special Requirements
* A commitment to the continuous development of the PMO to be innovative and to constantly seek new ways of working/improving performance;
* Must meet the travel requirements of the post;
* Travelling between and working at different locations, locally, regionally and nationally as required.
Qualifications
* Educated to degree at honours level or equivalent level of experience at a senior level;
* Coaching or facilitation certification or equivalent experience;
* Project management qualification or equivalent level of specialist experience;
* Masters level qualification or equivalent, (or willing to undertake).
Experience
* Experience of working in a change management role in health, social care or the independent sector;
* Experience of leading and supporting individuals and teams through complex change, using a range of styles including knowledge transfer, coaching and facilitation;
* Experience of applying project management skills including planning and organising resources to support project implementation/effective risk management/stakeholder management and business case development;
* Experience of applying service improvement methodology (e.g. Lean, organisation development);
* Experience of successful collaborative and partnership working within and across organisations;
* Experience of using own initiative and demonstrating drive, commitment and self-motivation;
* Evidence of having successfully applied influencing and negotiation skills;
* Experience of developing service transformation and improvement plans;
* Evidence of effecting cultural and behavioural change in complex environments;
* Experience of a complex NHS environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr