Whitehaven, Cumbria Permanent – Full Time (37.5 hours per week) Salary £32,000 pa to £38,000 per annum (depending on skills and experience) Plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Whitehaven. You’ll be our face-to-face customer support to our customers in a defined Community Patch, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You’ll provide first class customer service, delivering our customer promise every day Typical day as a Housing Manager Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants). Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. Managing our voids process including liaising with local authorities. Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK About You You are experienced in the housing sector and understand housing management, housing law and as a bonus universal credit too You have, or are willing to work towards Chartered Institute of Housing Level 3 Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude Passionate about delivering excellent customer service and have a genuine desire to help your customers. This job can challenge, especially when we’re dealing with complaints but your resilience will help you through. Confident working with external partners and stakeholders such as local authorities, MP’s etc Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our team You’ll join the Whitehaven team who are responsible for all our rented and leasehold properties within the Whitehaven area. You’ll be led by James, Loren and Kerry. We have some brilliant communities and estates across Whitehaven, and we are looking for someone who is passionate about making a difference and providing an excellent customer service to our customers. Job details This is a community role. You’ll work between the office, your patch and home (if that’s what you want to do). It’s an active role and being present on our estates is key to success. We like to get together once or twice a week in the office to catch up as a team. We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary. Part Time hours available To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage You’ll need a Standard DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work What’s in it for you? 34 days leave (this includes bank hols and a “me day” to use whenever you fancy) increasing to 39 and time off for volunteering too Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We Grow Our Own colleagues (not literally of course), when you’re ready for the next step in your career, you can grow with us Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. Explore our benefits in detail on our website. Find out more Click APPLY NOW to see our Housing Manager Job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitmenthomegroup.org.uk Closing Date Feb.25, 11:59:00 PM