Neighbourhood Services Adviser
Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Do you want to work with us in helping to create spaces that are great to work and/or live in? If so, please keep reading as you’re just what we’re looking for!
We’ve got an exciting opportunity for a Neighbourhood Services Adviser within the Neighbourhood Services team to join our brilliant service whose ambition is to deliver on the promises we make to our customers. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don’t want to miss.
Please look at the full job profile via this link JOB PROFILE. It’s important that you read it in full and check that you meet the essential criteria.
About the role
As a Neighbourhood Services Adviser, you will play a key role of contact in responding to enquiries from employees, customers and partner agencies relating to housing and council services. You will deliver a customer focused service, face to face, over the telephone and by email. You will provide administrative support as part of the Neighbourhood Services team, working to support tenants to sustain both tenancies and neighbourhoods.
This role will offer some hybrid working, subject to operational need. This is a voluntary, non-contractual arrangement, and your office will be your contractual place of work. Initially you will need to work within the Civic Centre to undertake essential training; this will be a great opportunity to meet members of the team and colleagues across the Council.
A bit about Gateshead Council
We’re responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public buildings across the borough which stretches from Bill Quay to Chopwell. In addition to this, the Council delivers a range of services to residents across the borough to support the Council’s Thrive Agenda.
We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.
What’s in it for you?
Well, there’s so much on offer and here’s just a few of the highlights!
1. You’ll be paid a competitive salary plus additional allowances where relevant.
2. We’ll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year.
3. You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
4. You will receive a generous mileage allowance when using your vehicle for work purposes.
5. You’ll get a generous annual leave package of 28 days annual leave for new employees, rising to 32 days after 5 years continuous local government service.
6. You will be eligible to take part in the Council flexi scheme.
7. You’ll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping.
It’s time to apply!
We’re delighted that you want to come and work with us. Please look at the full job profile via this link JOB PROFILE. It’s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we’ll be checking to ensure that they meet the essential criteria as set out in the job profile.
All we need from you is a completed application form which you can do online at www.gateshead.gov.uk. Please submit your application form electronically by no later than midnight on Friday 10th January 2025.
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