What are we looking for in our Application Support Engineer?
Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 PER DAY UMBRELLA
ROLE SUMMARY
* We are for looking someone with broad knowledge but not specialist in App support and infrastructure.
* Applications, End User Support.
* Responsible for the efficient operation and support of applications within the Mechanical Design Department.
* Specializing in, identifying, and solving problems and advising users
DUTIES AND RESPONSIBILITIES:
The Support Engineer will:
* Provide extensive end user support for Mechanical Design application for over 3000+ users.
* Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
* Assist in the definition of best practice and processes associated with Mechanical Design applications.
COMPETENCIES:
* Good knowledge of application/s support
* Develop effective resolutions for user problems and system errors.
* Adaptability to different personalities and levels of user knowledge.
* Confidently be able to present complex subjects to different target audiences.
* Good verbal and interpersonal communication skills.
* Ability to work autonomously.
* 1st/2nd level operations experience with Application support team or service desk
* Experience of working to SLA's
* Problem determination skills
* Self motivation
* Ownership and management - Able to work alone on tasks once trained
* Methodical - Common sense
* Communication skills
* Problem triage
* Team player
* Aptitude
* Quick Learner
* Professionalism
KEY SKILLS
* Windows experience
* Onsite availability
* Working within a Support team environment
* Sec Clearance
* Must be willing to apply for DV Sec clearance if not already held
* SQL Awareness
* Analytical skills
* Log analysis competency
* Window 2016 server knowledge and above
* Window OS skills - Strong
* App Packages
* VM's
* Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat
* Security Patching
* Release management and Change management
* Problem Management
* Root Cause Analysis skills
Nice to Have But not Essential:
Windchill administration / implementation.
* Ideally have spent significant time administering / configuring Windchill and completed Windchill or 11.
* Implementation of Windchill or above.
* Administration of and above.
* Knowledge of deploying Creo Parametric/Office PDF workers.
* Awareness of Creo Parametric / Creoview.
* CREO Illustrate
Windows 10 OS / Windows Server OS – 2012 onwards.
* Must have strong Windows OS administration knowledge.
Should have some basic knowledge of the following:
* ESX VMWare.
* ESX infrastructure.
* ESX snapshots / restores.
Enterprise services.
* Active Directory.
* Certificate Services / certificate keystores.
* IIS Web services.
* Apache Tomcat
SQL
* Some knowledge of MS SQL Server databases.
* Knowledge of the use of SQL management studio.
* Knowledge of SQL command language in order to perform queries and updates within SQL database.