About the role
Retail Services Coordinator
Permanent
Up to £30,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (1 day per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO), we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Retail Services Coordinator and you'll be a big part of this.
Key responsibilities
Reporting to the Retail Contract Services Manager, this is a supportive role responsible for building and maintaining strong relationships with internal and external stakeholders and the coordination of retail services to contribute to B&Q's overall success.
Key Accountabilities / Responsibilities:
1. Building effective relationships with relevant stakeholders in Stores, SSO, and external vendors/service providers.
2. Support Retail Services Manager to improve processes, looking for efficiencies and streamlining of processes where possible.
3. Responsible for shared inbox and responding to queries within the agreed SLA's.
4. With the support of the Retail & Property Finance team, investigate store controllable cost queries.
5. Work with the retail process team to simplify and create new processes and maintain the Retail Services SharePoint pages.
6. Support with contract negotiations, extensions, and tenders for all retail services and GNFR vendors, working collaboratively with procurement, internal, and external legal teams.
7. Provide and analyse accurate reporting on performance and year-to-date spend and earnings by supplier/vendor to establish insights for use in tender and rate negotiations.
8. Support with vendor review meetings and occasional visits to vendor sites and stores.
9. Where required, build and/or manage the functionality of dashboards/reporting.
Required skills & experience
Required Skills & Experience:
1. Organised and efficient
2. Excellent level of attention to detail
3. Able to anticipate issues and have a proactive approach to problem-solving
4. Proficient in using Microsoft Office packages
5. Proficient in using reporting tools
6. Good level of communication skills, written and verbal
7. Good level of engagement and influencing skills
8. Familiarity with store operations through previous experience (desirable)
9. Drives for simplicity in all aspects of work to improve the business for colleagues & customers.
What's in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and lots more!
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