Professional: Assess problems presented opportunistically by patients. Provide a safe, high quality and accessible phlebotomy service to the practice population. Perform venipunctures and capillary punctures to obtain blood samples from patients. Properly label, store, and prepare specimens for laboratory testing and transportation. Verify patient identification and medical records before performing procedures. Educate patients on the blood draw process and answer any questions. Maintain accurate records of patient interactions and specimen collections. Follow infection control and safety protocols to ensure a sterile environment. Assist with clerical duties, such as scheduling appointments and updating patient records. Ensure infection control guidelines are maintained. Communicate effectively with other members of the primary health care team. Preserve confidentiality. Any other duties considered relevant to the post. Managerial: Assist patients to identify their health needs. Responsible for the maintenance of equipment and stock control. Manage and organise individual patient consultations. Attend staff meetings. Effectively manage own time, workload and resources. Preserve confidentiality of information gained at all times. Educational: Identify personal development and training needs in conjunction with the Nurse Manager. Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development. Health and Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Confidentiality: The post holder must maintain confidentiality of information in accordance with professional and PML policy. The post holder may access information only on a need-to-know basis in the direct discharge of duties and divulge information only in the proper course of duties. Safeguarding: To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role. To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld. To ensure concerns are responded to appropriately in line with the organisations Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. This may mean study in staff members own time. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.