Brayleys are a multi-franchise vehicle dealership network representing Honda, Hyundai, Nissan, Honda Motorcycles, Mazda, Kia, Renault and Dacia with branches across London, The Thames Valley, The Home Counties, The West Midlands & Greater Manchester. Our professional sales and service teams strive to give the best possible service in the purchase and maintenance of your new or used car and we aim to provide complete customer satisfaction.
Above all, Brayleys is a family business. Paul Brayley started work as an apprentice automobile technician at the age of 16. Now as Managing Director, he’s had experience at all levels over his 40+ year career.
Needless to say, Paul knows the car business inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has expanded the group from humble beginnings in 2003, to the successful business of today.
Now, another family business, the Dubai-based conglomerate AW Rostamani, has become part of Brayleys though their recent major stakeholder investment. From their first, small-scale business venture in 1954, the Rostamani family now run a multi-billion dollar conglomerate through having remained committed to enriching lives through exceptional products and services. Also with significant experience and expertise in the car industry, they’re the ideal partners to power Brayleys forward in the future.
We have exciting growth opportunities in the years ahead with the expansion of our existing network, investment in staff development as well as exploring new brand opportunities. This drive and vision has reinforced our passion and determination to give our valued customers the widest choice, the highest quality cars and the best possible customer service.
Our customers really are at the heart of everything we do.
“It's our stated policy to treat every visitor to Brayleys as a welcomed guest in our home... Every day. Every time. Without fail. No exceptions”
Job Description
The Role
We are seeking an experienced Service Manager for our Nissan dealership located in Manchester. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised.
Reporting to the General Manager, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the regions leading automotive retail groups.
What are the key accountabilities?
As a Service Manager, you will have overall accountability for people and financial performance within the Service department of your dealership. With support from your Regional Aftersales Manager and our head office support functions, you will:
* Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
* Drive a high-performance culture, ensuring performance is rewarded and under-performance is managed
* Oversee the service and parts department, managing resource levels and productivity
* Accurately produce dealership reporting, in line with group reporting frameworks
* Support the dealership to consistently achieve high levels of customer satisfaction
* Ensure dealership activities are conducted in line with Brayleys Cars Limited, manufacturer and regulatory requirements
Do I need experience?
It is essential that you have previous aftersales leadership experience. Manufacturer experience, particularly Nissan, would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:
* Strong leadership skills with the ability to lead and motivate a large and diverse team
* A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders
* Strong analytical and problem solving skills, with the ability to foresee potential barriers
* A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes
The Company
Brayleys Cars Limited is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Benefits available to our Employees in addition to generous salary packages include:
* NO WEEKEND WORKING - our aftersales departments are not open at weekends to allow our teams time with their families
* 31 days leave, rising to 34 days over time
* Life Insurance
* Access to our employee car scheme
* An exclusive Perkbox membership giving access to on-line and high street retailer discounts and our employee wellness hub
* Discounts on new and used vehicles, parts and servicing
* Use of a company vehicle
* £500 Employee Referral Bonus
* Independently recognised as a Great Place to Work
If this sounds like you, please submit your application today to be considered for this exciting opportunity.
Brayleys Cars Limited are an equal opportunities employer.
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