Application Support Analyst – Finance Focus Location - Manchester (Hybrid) Package: £35,000 - £40,000 About the Role An exciting opportunity has arisen for an Application Support Analyst with expertise in Accounting and Finance to join a dynamic Support Team. This role involves providing subject matter expertise in accounting and finance within a specialized ERP environment. The position focuses on supporting and implementing finance-related functionalities for a growing client base, ensuring users can maximize the system’s potential. This position goes beyond finance specialization, offering the chance to expand your knowledge across all areas of a robust ERP software solution. The ideal candidate will demonstrate a passion for learning and a commitment to developing expertise across the platform. About the Software This ERP software is a comprehensive end-to-end solution tailored for managing the operations of liquid fuels distribution businesses. The system encompasses all aspects of business operations, including a significant finance module that integrates seamlessly with the rest of the platform. Key Responsibilities Act as a Finance Subject Matter Expert within the ERP Support and Implementation teams. Provide application support to clients via telephone, email, and remote access. Diagnose and prioritize technical issues effectively. Assist with onboarding and implementing new clients. Support functionality rollouts for existing customers. Deliver training and create user-focused documentation for internal and external stakeholders. Ideal Candidate Profile We’re seeking a candidate with hands-on accounting experience who is eager to transition into a project and support-focused role. The ideal candidate will: Be a super-user or have significant experience with accounting software. Have experience training or mentoring staff in using financial systems. Be motivated to develop expertise in a sophisticated ERP system. Demonstrate a commitment to professional growth and a long-term career trajectory with the organization. Key Skills and Requirements Accounting or business finance experience and/or qualifications. Proven experience training or supporting staff on accounting software. Strong analytical and problem-solving skills. Exceptional verbal and written communication abilities. A proactive and professional approach to client interactions. Experience in customer-facing roles. A passion for mastering complex software applications. Additional Role Information Flexibility : Willingness to assist across various teams as needed. Availability : Occasional planned out-of-hours or weekend work may be required. Travel : Occasional travel to client sites (including Europe) with short notice; trips may last several days. Benefits Flexible and hybrid working arrangements. Competitive company pension scheme. Death in service benefit (6x salary). Permanent health insurance. Private healthcare for family members. Employee assistance program. 25 days of annual leave plus statutory holidays. Free onsite parking. Location The position is based in Manchester, offering easy access to public transportation and major motorways. Why Join? This role provides an excellent opportunity to develop in a supportive and professional environment. With ongoing training and a clear career development path, this position is ideal for someone who is enthusiastic about growing their skills while contributing to a successful and expanding team. Apply today to take the next step in your career journey