Page Personnel are working in partnership with a growing organisation to recruit for an astute Real Time Analyst to oversee the real-time management of their Customer Service Department in the FMCG industry. The successful candidate will ensure optimal service levels, schedule adherence, and manage intraday performance.
Client Details
Our client is a leading player in its field, boasting a solid reputation for excellence. This is a fantastic opportunity for someone who has previous experience within this field, and would be excited by a completely new opportunity within a business that hasn't had this position previously.
Description
* Oversee real-time management of the Customer Service Department.
* Ensure optimal service levels and schedule adherence.
* Manage intraday performance and make necessary adjustments.
* Provide timely and accurate reporting on service metrics.
* Collaborate with management to identify and address performance gaps.
* Participate in strategic planning and budgeting processes.
* Contribute to continuous improvement initiatives within the department.
* Ensure compliance with company policies and industry regulations.
* Crisis and incident management.
Profile
A successful Real Time Analyst should have:
1. Proven experience in real-time analysis or similar roles within the FMCG industry...