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Job Overview
The role will provide guidance and support the Mitie IT Change Manager, change initiators, ensuring a standardised approach is fully documented and adhered to when introducing change to Mitie's IT estate.
The IT Change Co-Ordinator is responsible for:
* Handling change requests that are assigned to Mitie IT Change Management raised as per agreed change management processes.
* Ensuring that all changes to companies Production environment are fit for purpose.
* The role will challenge the risk based nature of infrastructure planned activity.
The IT Change Co-Ordinator will support and deputise for the Mitie IT Change Manager as required.
Main Duties
* Responsible for day to day management of RFCs assigned to ITCM RFC's through their lifecycle.
* Prepare list of changes for review at Weekly IS RFC review and attend the meetings to document all actions discussed.
* Attend CAB meetings to provide information and status updates on Mitie raised RFCs.
* Review the progress of RFCs, documenting all queries and any actions to take opportunities to improve service quality.
* Review all implemented changes to ensure that they have met their objectives; referring back any that have been backed out or have failed.
* Responsible for identification of Standard Change candidates.
* Manage IT Change Mailbox.
* Preparation of Reports.
What we are looking for:
* Experience of working as a Change Analyst and/or Change Co-Ordinator role is essential.
* Experience in working with an outsourced 3rd Party IT support provider in an operational capacity is desirable.
* Experience in ServiceNow (IT Service Management tool) is desirable.
* Able to make effective decisions and take responsibility quickly.
* Structured and methodical approach.
* Strong administration skills, and be able to demonstrate attention to detail.
* Team player able to work with the minimum of supervision.
* Self-motivated and able to work under own initiative.
* Able to work with a variety of personalities to champion best practice / high quality change / implementation and rollback documentation.
* Experience of working in a high-pressure environment.
* Diplomatic and able to remain calm under pressure. Confident to push back where necessary.
* Able to follow documented processes.
* Good communication skills, both written and verbal. Able to communicate effectively.
* Understand the need for discipline and rigour in reporting.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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