Job Description - Client Account Manager - Property Claims (78006249D20240920)
Client Account Manager - Property Claims
Job Number: 78006249D20240920
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At AXA XL we solve today’s complex risks to drive tomorrow’s innovation.
Our property claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution through interaction and collaboration with the practice leader, underwriting team, brokers, clients, and experts on assigned accounts.
In the role of Client Account Manager, you will be responsible for:
1. Providing oversight of our Delegated Authority Partners and ensuring internal governance obligations are met.
2. Collaborating with Claims Leadership, claims adjusters, DUG and CDAG, regional and underwriting counterparts, brokers, coverholders, and third-party administrators (TPAs).
3. Ensuring our external stakeholders receive excellent service and that we adhere to all regulatory requirements.
Essential Responsibilities:
1. Develop a documented approach to Delegated Authorities outlining trigger points, appetite for authority levels, and controls with our claims goals in mind.
2. Ensure that any outsource arrangements comply with our guidelines and that due diligence is completed as required.
3. Liaise with DA partners throughout the process to ensure a timely and smooth contracting process.
4. Ensure that all outsource arrangements are appropriately documented.
5. Work with the Loss Fund team to ensure appropriate loss funds are set up, reconciled, and returned at account closure.
6. Ensure coverholder/TPA compliance with all SLAs and claims handling guidelines.
7. Attend monthly/quarterly meetings with Delegated Authority Partners to review performance.
8. Undertake performance analysis of Delegated Authority partners.
9. Identify and share lessons learned across Delegated Authority Partners.
10. Assist Managers in resource modeling.
11. Participate in the Quality Review Process for area of responsibility.
12. Produce year-end thematic review of Delegated Authority Partners.
Requirements:
1. Proven experience in client/business development management.
2. Ability to handle difficult conversations and demonstrate sound judgment.
3. Highly organized with excellent analytical and communication skills.
4. Collaborative approach with a results-oriented mindset.
5. Client-service oriented with a focus on delivering value.
Location: GB-GB-Ipswich
Schedule: Full-time
Job Type: Standard
AXA XL is an Equal Opportunity Employer.
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