We are seeking proactive people who express enthusiasm in improving our passengers’ experience. Your day to day duties may include dispatching trains, protecting company revenue through checking tickets, operating the automatic gates, helping passengers including those who may require extra assistance and ensuring the platforms and station are a clean and safe environment whilst maintaining a visible presence.
This customer facing role involves all aspects of customer service, providing real time information, dealing with difficult conversations and complaints, pro-actively assisting passengers and ensuring all cleaning duties are completed in a thorough manner.
Duties may include:
* Safe and on time dispatch of trains
* Safe operation of the gate line and ticket inspection
* Compliance with all safety requirements and emergency procedures
* Cleaning duties ranging from sweeping platforms to maintaining toilet facilities
* Reporting delays, equipment failures, faults, logging any incidents etc.
* Dealing with lost property
* Attachment and detachment of train services
Working Here
You will work a varied shift pattern, which includes weekends, bank holidays and nights.
You may be required to start work as early as 0530 hrs and some shifts will mean you will finish after the last train has dispatched for the evening – so ideally you will have your own transport to get to and from your place of work.
The Ideal Candidate
You must be able to demonstrate the following in your application:
* The ability to communicate effectively at all levels
* The ability to work calmly under pressure
* A ‘can do’ attitude
* The ability to deal with difficult passengers
* Knowledge of Southeastern and our values
Package Description
Southeastern recognises the value of every individual employee and offers benefits that reflect this.
As well as a generous salary, we offer an comprehensive benefits package which includes:
* A Contributory Final Salary Pension Scheme
* Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
* After a qualifying period, reduced rate travel on other train operators, including European services
* Up to 32 days annual leave entitlement (which includes bank holidays)
* Access to an array of discounts for retail and leisure products through our benefits scheme.
* Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
* Full training and free uniform
About the Company
About Southeastern
Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.
Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:
* We aim to be the best
* We make the difference together
* We care passionately about our people and our passengers
We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.
Salary £26,836 plus £1,133 regional allowance. Rising to £29,609 per annum plus £1,133 regional allowance plus free travel
Frequency Annual
Job Reference seastern/TP/125/2107 - FML/R/185
Contract Type Permanent - Full Time
Closing Date 22 December, 2024
Job Category Station Colleagues
Business Unit Passenger Services
Location Borough Green Train Station, United Kingdom
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