Main Responsibilities To provide effective 1st and 2nd line technical support across the Trust to a high or complex level. Ensure that ICT software, equipment and peripherals faults are resolved in line with current SLAs. To maintain the existing ICT infrastructure by performing upgrades, new installations and carrying out routine procedures. Maintain an accurate inventory of hardware and software. Modify user accounts to control access to applications at the required permission level. Reconfigure complex systems and networks to deal with service demands, user requirements and the installation of new devices. Configuration and administration of mobile and device management tools. Support the delivery of large-scale ICT projects. Follow all processes and procedures when managing technical support requests and issues. Maintain accurate procedures and knowledge articles. Provide support to the wider Health Informatics department to resolve complex issues. Provide advanced training and advice for the use of specialist equipment and software. Awareness of cyber and data security. Support Microsoft and third-party patch management. Supervision of hardware and software engineers while on-site during system installations, upgrades, or repairs. Participate in testing and development of new ICT systems to aid future Trust requirements. Participate in Trust wide IT on-call and helpdesk cover rotas as necessary.