Export Customer Service Support
Monday – Friday
9am-5pm
Salary: £29,000 - £35,000 per annum depending on experience.
Pertemps are recruiting for an export customer service support for a global manufacturer established in 1972. Your main responsibility will be handling and recording of orders and international shipments.
Responsibilities:
* Order processing, sending of PO confirmation, communication, and proposal of alternative items.
* Organise and follow up of international shipments.
* Delivery lead time, support to fill data in customer files.
* Proactively manage international business linked queries from around the world.
* Interaction with warehouse – effective communication of order requirements.
* Coordinating with customers and logistics to provide coat-effective and timely dispatch of shipments.
* Ensure compliance of order with distributor agreements.
* Issue shipping documentation.
* Issue customer credits.
* ERP system maintenance.
* Quality complaints follow up.
* Archiving of customer service documentation for audits purpose.
* Support to sales team on various requests.
Skills and Qualifications:
* Meticulous and detail orientated.
* Good understanding of IT systems, Excellent user skills.
* Empathetic, patient, and clear communication skills.
* Accountable and takes responsibility.
* Customer service experience from the MD industry.
* English proficiency.
* Knowledge of international trade.
* High level of international customer service.
If you’re a motivated, empathetic person and this sounds like the role for you, Apply now!!