About The Service
Rent Smart Wales is the designated Single Licensing Authority for Wales for the private rented sector. The service is established to implement the Housing (Wales) Act 2014 and is hosted by Cardiff Council.
The Act places a legal duty on private landlords of rental properties across Wales to register their rental properties. The Act also places a duty on any landlord or agent conducting letting and property management activities at any rental property in Wales to be licensed. In addition to maintaining the register, the determination of licence applications and enforcement of non-compliance, Rent Smart Wales has a responsibility to regulate all licensees.
Rent Smart Wales benefits from web-based systems designed with the user in mind, contact centre telephone technology, and partnership arrangements with the 22 authorities across Wales.
About the job
This role is critical to the success of Rent Smart Wales and is a unique opportunity for you to be at the forefront of driving up standards in the private rented sector.
The post holder will be one of the most senior technical experts in the service and may be required to provide advice and assistance to less senior staff in a supervisory capacity. The role is diverse and could flex across the Rent Smart Wales teams depending on service demand needs.
The successful candidate will be part of a team involved in the regulation of commercial agents licensed with Rent Smart Wales. This will include reviewing staff's desk-based audits of the licensed commercial agents, checking their compliance with all relevant legislation, and ensuring a consistent approach to the work of the team. You will need to liaise with customers, agents, and Rent Smart Wales partners, often dealing with escalated and complex cases. You will provide feedback and support to staff and report any issues to the Group Leader. You will need to prepare reports for decisions based on findings and attend stakeholder meetings, leading on Residential Property Tribunal cases when required. The role will also involve contributing to the development and refinement of processes to ensure audits are completed effectively, to ensure that licensees are regulated throughout the term of their licence and that licensees understand and comply with their legal obligations.
We invest heavily in training and development of our staff, and you will have a full induction into all aspects of the work Rent Smart Wales does.
The role involves close working with the 22 Local Authorities across Wales and other internal and external agencies.
What We Are Looking For From You
We are looking for an enthusiastic individual with a professional manner and a can-do attitude.
The successful candidate will need to demonstrate an ability to effectively manage their own complex case load while also supporting and reviewing staff's work. Written reports, training material, and feedback needs to be written concisely, relevant for the recipient, and presented in an accessible way.
The successful candidate will need to demonstrate:
1. appropriate qualifications
2. an ability to manage their own work and the work of others
3. excellent attention to detail and an ability to produce work of a consistently high standard
4. skill to deal calmly with difficult individuals/topics, complaints, and escalations
5. an enquiring and investigative mindset
6. an understanding of the application of investigative procedures and techniques for dealing with complaints
7. the ability to work closely and cooperatively with a range of external organisations
Additional information
This vacancy is suitable for post share.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original, and does not include ideas or work that is not your own.
Please note the Council does not accept CVs. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:
* Application Guidance
* Applying for jobs with us
* Behavioural Competency Framework
Additional Information:
* Employee Charter
* Recruitment of Ex-Offenders
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