Ensure contractual commitments are met and exceeded Contract Scope understanding, contributing to ensure the Contract adhere to key deliverables (KPIs) Promoting and maintaining the core RISE values of CBRE Best Practice for all Contract Support tasks Ensure business policies and processes are effectively adhered too Support to the Management Team on all Financial and administrative functions First point of contact for all Contract financial and administrative issues Contract Team guidance, advice and support where required to deliver best practice Working within the CBRE team to ensure the collaborative development of the business, effective team working and support to the team Excellent and effective team working Delivery of excellence customer service Ensure effective management planning of own workload and diary management, ensuring capacity to support the wider team Ability to prioritise tasks and deputise were required to the wider team Meet target and deadlines set by Line Manager Drive and influence Contract Financial Plan for revenue and profit delivery, forecasting quarterly to ensure YTD Plan is exceeded Financial Reporting housekeeping and data cleanse Administrative Reporting housekeeping and data cleanse Reduction of aged WOM, OPOs, Exception Pool and Debt, driving excellence Customer Service to internal and external Customers Completion and presentation of Powerpoint presentations (adhoc) Ensure customer focus within all areas of operational activities and that effective relationship are maintained with key Customer contacts Delivering effective business communication through direct contribution, reviews, team meetings, correspondence, monthly and ad-hoc reporting and other publications as appropriate Prepare, attend and actively participate in monthly CBRE Contract Review meetings Plan and arrange Subcontractor call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs Assist management team with monthly Customer Report Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place with the ability to challenge supplier pricing Review Subcontractor performance and feedback through appropriate systems ‘MySupplier’ and ‘ValueTrack’ Ensure CBRE systems (e.g. MySupplier, Webquote, MyFinance, Coupa) are in use and kept updated