Job Description
A leading MSP working at enterprise solutions echelon is looking for an expereinced Service Desk Team Lead ; playing a pivotal role in supporting your team of 4 Service Desk Engineers by providing guidance on both process-related and technical queries. You will work closely with your team to ensure high-quality service delivery, developing and implementing strategies for continuous improvement in client relations and support processes.
Ideally, you would have prior experience in managing a busy Service Desk environment, preferably at another MSP / Managed Services Provider as well as qualified in IT service management (ITIL ).
As well as IT Service Management background, you would be familiar with the following technologies
* Office 365 – user maintenance, licence management and all aspects of associated admin portals such as Exchange, Teams, SharePoint.
* Azure – familiarity with Azure portal, tenancy migrations, Azure SQL, WebApps, VMs, cost analysis
* EndPoint Manager – MDM, MAM, Compliance, policies
* Networking – converged networks, VLANs, WAN routing, DNS
* Firewalls – Cisco, Draytek, port redirection, NAT, NAPT
* Webhosting – CPanel, Linux
* Telephony – Linux PBX, SIP Trunks, WLR, Call routing
* Connectivity – Leased Lines, LLU, xDSL
* WiFi – 802.x, Footfall, data capture, reporting
* Servers – Windows, Linux, PF Sense, Active Directory, Group Policy
* Workstations – Windows 10+, printing, Office 365