Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: nursing.careers@ouh.nhs.uk.
Site Switchboard Level 1, John Radcliffe Hospital Town Oxford
Salary: £24,071 - £25,674 per annum pro rata - Unsocial enhancements for unsocial hours
Salary period: Yearly
Closing: 19/01/2025 23:59
Interview date: 23/01/2025
Job overview
To work as part of a team which provides comprehensive, high quality switchboard/call handling service to Oxford University Hospital NHS Foundation Trust, 24 hours a day, 7 days a week, 365 days a year. The Switchboard Service has a key function for supporting emergency responses.
Switchboard Operators are the first point of contact by telephone with the Trust, answering general queries and directing callers to the correct department. The post-holder will acquire the skill of receiving emergency calls and coordinating alerts to emergency response staff for the Trust’s 4 acute hospital sites.
Main duties of the job
1. Answer calls to switchboard in a polite & correct manner
2. Understand fully how to use the switchboard console
3. Respond quickly & calmly to all alarms and initiate emergency procedures
4. Ensure card activated doors are open in emergency conditions
5. Log all emergency call details and monitor alarms to implement the appropriate procedure
6. Call security for inbound helicopters
7. Be responsive to varying levels of switchboard traffic
8. Understand technical information on screen
9. Report faults to the appropriate service provider out of hours
10. Provide general information to members of the public
11. Provide information for colleagues on incoming shift
12. Operate University Clinical Trials computers, inputting data, changing appointments, recording any problems & where necessary contacting on-call staff
Bleep management
* Operation of multitone bleep system including various types of bleeps
* Divert bleeps as requested
* Keep up to date bleep information
* Testing Speech/Team bleeps on a daily basis
* Understand different types of pager & how to access them
Follow Trust policy and procedures relating to:
* Responding to calls
* Dealing with emergency calls
* Major incident procedure
* Cardiac and fire procedures
* Data protection act
* Health & Safety
* Exchange bleep and radio pager batteries
Person specification
* GCSE or Equivalent
* Knowledge of MS (Excel, Forms, Word, Outlook etc)
* Previous Hospital Knowledge
* Previous Switchboard Knowledge
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we encourage our staff to get vaccinated.
Probation Period: This post is subject to a 6 month probationary period.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks.
No unsolicited recruitment agency telephone calls or emails.
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