A Little Bit About Us…
The world’s leading student loyalty network and accredited ‘Great Place To Work’. Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.
Equity, Diversity & Inclusion at Pion
Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see. Our ever-evolving culture is defined by our people.
Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.
If you need any adjustments to support you with your application, just drop us an email at talent@studentbeans.com.
As a result of our incredible success and growth, we are looking for a Customer Success Activation Manager to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well-known brands, such as Asos, Gymshark, Lego and many more!
About The Role
We’re on the lookout for a motivated and customer-focused individual to join our team as a Customer Success Manager. In this role, you’ll be at the heart of onboarding new brands, driving their success, and identifying opportunities for growth.
Key Responsibilities:
1. Onboarding New Brands: Conduct Kick-Off calls to introduce our value proposition, ensuring new customers have a seamless start with us.
2. Post-Sales Handover: Collaborate with the Business Development Manager to align on brand expectations and goals.
3. Brand Relationship Management: Guide brands during their initial months with us, setting the foundation for long-term success.
4. Opportunity Identification: Leverage your knowledge and relationship with customers to uncover expansion opportunities for the Account Management team.
5. Campaign Reviews: Set clear goals at the start of campaigns, review results, and present data-driven insights to optimize future activities and encourage further growth.
6. Product Adoption & Optimisation: Focus on increasing customer engagement with our products, ensuring they see continued value.
Requirements
We’d love to hear from you if you have:
1. Proven experience managing multiple products or accounts.
2. A track record of identifying expansion opportunities, generating leads, and driving upsells.
3. Experience working towards individual and team targets or OKRs.
4. Strong communication skills, confidently expressing views and engaging with stakeholders.
5. Experience managing a book of business with a focus on customer retention and growth.
6. A data-driven approach to decision-making, using insights to guide strategies and deliver results.
Benefits
Life at Pion
Let’s take a look at just a few things that make Pion an amazing place to work:
1. Competitive salary.
2. 30 days of annual leave, plus public holidays.
3. Accredited 'Great Place To Work’ company in three categories.
4. Hybrid working, with the ability to collaborate with colleagues but also pick two days you'd prefer to work from home.
5. Flexibility with working hours.
6. Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
7. Incredible partnership discounts for major brands.
8. Commitment to personal development and career growth.
9. £200 work from home setup allowance.
Want to know more? Check out our career site for everything you need to know about starting a career with Pion.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes.
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