Job Description
The purpose of this role is to support the service delivery of client accounts across the People Solutions practice…
Key Tasks & Duties
* Leading multiline SME clients as a technical and trusted advisor, ensuring client retention
* Understand clients benefit requirements and develop a strategic approach to benefit programmes
* Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal
* Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve
* Support the broader development of insurer relationships
* Ensure compliance requirements and internal controls are fully met
* Senior peer reviewer/technical oversight of associate consultants and benefit analysts
* Support leadership of local team – act as second to Team Manager taking on delegated tasks
Skills & Knowledge
* CII Qualification Proven track record of effective stakeholder management
* Proven experience in UK SME benefit broking/consulting environment
* Exceptional client relationship skills
* Commercial/value-add mindset