ROLE: Customer Relationship Coordinator
HOURS: Monday-Friday 08:30-17:00
SALARY: £27,299.96 plus company benefits
BASE: Eurocell Head Office, South Normanton, Alfreton, DE55 2DT
Eurocell is a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset; we are successful, dynamic, ambitious, and looking for great team players to grow with us.
We are currently adding to our Customer Services team and seeking an experienced Customer Relationship Coordinator to build and maintain customer relationships by resolving complaints and queries, providing regular updates on company performance, and building customer satisfaction.
This is a full-time position based at our modern Head Office, just off J28 of the M1 and in close links to the A38.
WHAT OUR CUSTOMER RELATIONSHIP COORDINATORS DO:
* Build and maintain relationships with our customer base, both internal and external.
* Resolve customer complaints and queries in a professional and timely manner.
* Update and maintain customer databases as required.
* Assist in identifying improvements in the Customer Relationship journey, improving the overall customer experience.
* Manage incoming telephone and email enquiries on a daily basis.
WHAT WE NEED FROM OUR CUSTOMER RELATIONSHIP COORDINATOR:
* Previous Customer Service experience is essential.
* Strong communication skills to liaise with customers in a professional and friendly manner at all times.
* High attention to detail along with excellent time management skills.
* Computer literate - SAP experience is an advantage.
* Able to handle multiple workstreams and prioritise as necessary, both as part of a team and independently.
WHAT WE OFFER OUR EMPLOYEES:
* Competitive basic salary of £27,299.96 per year.
* 25 days holiday, plus statutory holidays - normally 33 days in total each year.
* Free Healthcare plan for all employees.
* Enhanced Maternity and Paternity benefits.
* Free Life Assurance Plan of 3x your Annual Salary.
* Christmas shutdown.
* Option to join the Eurocell Share Save Scheme at discounted rates and share in our company success.
* Company Pension Plan.
* Employee discount on Eurocell products.
* Discounts across many well-known online and high street retailers.
* A blend of training, including e-learning and on-the-job training to help your career development.
* Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice.
* Colleague Referral Programme; we pay you for successfully referring people to join our team.
* Excellent opportunities to grow with us and progress your career.
We reserve the right to close this vacancy early. Therefore, if you are interested, please submit your application as early as possible.
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