Job summary Axess Sexual Health is looking to recruit a Receptionist to support our services in Warrington and Halton. Ideal candidate will have experience of using Electronic Patient Record System and have excellent customer service skills. Main duties of the job Answering the telephone, booking in patients basic patient triage and general administration duties. Successful candidate will work on the main front reception desk, greeting and booking in patients using Electronic Patient Record system, answering the telephone, completing basic triage and complete general admin duties. About us Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond. To hear more about our achievements click herehttps://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf Follow us on Social Media: Facebook - Liverpool University Hospitals Careers Instagram - LUHFTcareers Twitter - LUHFTcareers Date posted 05 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 287-RMED-379-24 Job locations Axess Sexual Health Bath Street Health & Wellbeing Centre Legh Street, Warrington WA1 1UG Job description Job responsibilities Axess Sexual Health Appendix to Job Description AS.OS.R0143z Clerical Officer (Generic) Band 2 Task List Clerk Band 2 These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and Supervision. Additional Tasks: To receive incoming calls from healthcare professionals and patients wishing to access the service. To enter and amend patient personal information into Electronic Patient Record systems. To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately. To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately. To follow correct processes for dealing with complaints and escalate as necessary. To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager. To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required. To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role. To follow the reception emergency contingency procedure in relation to computer or network break down. To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely. To communicate fluently and clearly with patients without judgement and with empathy. To support the processing of patient requests via telephone, email, or text message to cancel or change appointments. To liaise with colleagues at all levels both within the team. To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service. To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required. Job description Job responsibilities Axess Sexual Health Appendix to Job Description AS.OS.R0143z Clerical Officer (Generic) Band 2 Task List Clerk Band 2 These are tasks and responsibilities additional to those included in the above Job Description which are required of the role within Axess Sexual Health Services. This list is not exhaustive and will be subject change depending on service developments, staff appraisal, support, and Supervision. Additional Tasks: To receive incoming calls from healthcare professionals and patients wishing to access the service. To enter and amend patient personal information into Electronic Patient Record systems. To welcome and greet patients at service reception desks and respond to queries / enquiries from the public, directing patients appropriately. To process incoming and outgoing calls on the telephone triage line and respond to queries /enquiries from the public, directing patients appropriately. To follow correct processes for dealing with complaints and escalate as necessary. To identify necessary changes to local protocols necessary to aid service improvements and highlight these to an appropriate manager. To prioritise urgent correspondence and enquiries using own initiative and judgement and seeking guidance when required. To ensure mandatory training compliance is maintained and participate in any training and development relevant to the role. To follow the reception emergency contingency procedure in relation to computer or network break down. To adhere to data protection policies and procedures across clinics and sites and ensure that confidential information is not disclosed, and that electronic and paper records are stored securely. To communicate fluently and clearly with patients without judgement and with empathy. To support the processing of patient requests via telephone, email, or text message to cancel or change appointments. To liaise with colleagues at all levels both within the team. To support delivery of services across all shift patterns and Axess Sexual Health main and sub hub locations required by the needs of the service. To undertake any other duties commensurate with the role including cover for and undertaking duties of absent colleagues as and when required. Person Specification Qualifications Essential GCSE or NVQ2 or equivalent experience. IT literate. Experience Desirable Proven knowledge of word processing, spreadsheet and email software. Skills Essential Effective communication and interpersonal skills. Ability to work effectively within teams. Ability to work in a confidential and sensitive manner. Ability to plan, prioritise and schedule work. Other Essential Self-motivated. Able to work on own initiative. Able to work with attention to detail. Person Specification Qualifications Essential GCSE or NVQ2 or equivalent experience. IT literate. Experience Desirable Proven knowledge of word processing, spreadsheet and email software. Skills Essential Effective communication and interpersonal skills. Ability to work effectively within teams. Ability to work in a confidential and sensitive manner. Ability to plan, prioritise and schedule work. Other Essential Self-motivated. Able to work on own initiative. Able to work with attention to detail. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Liverpool University Hospitals NHS Foundation Trust Address Axess Sexual Health Bath Street Health & Wellbeing Centre Legh Street, Warrington WA1 1UG Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)