Framework: Experienced Lead
Department: Membership
Reporting to: Director of Membership Services
Key relationships: Membership Manager, Events and Sponsorship Lead, Institute Secretary, Head of Marketing
Salary : £55k-£60k
Contract Type: Permanent
Hours: 35 – full time
Location: 116 Pall Mall, London, SW1Y 5ED / Hybrid
About Us
The Institute of Directors (IoD) is a thriving membership community for Directors in the UK and beyond, where you can connect with other leaders, develop our skills, and be heard. At a time when great Directors have never been more important, the IoD offers professional development, valuable connections, and influence.
* CONNECT – Connect with other Directors and leaders to exchange ideas, learn together, and support each other.
* DEVELOP – Advance your skills and knowledge with professional development created by Directors for Directors.
* INFLUENCE – Make yourself heard where it matters. The IoD is its member’s voice to Government.
About The Role
The Networks and Engagement Lead will be responsible for managing and developing the IoD’s membership networks through proactive volunteer management and engagement with members, potential members and stakeholders across regions and special interest groups. They will lead the Relationship Team to deliver exceptional service to members, foster collaboration across the IoD with an overall drive for value and increasing membership retention.
Key Responsibilities
Network Development & Engagement:
· Manage the development and expansion of regional and special interest groups, ensuring they remain aligned with the strategic objectives of the IoD.
· Identify and create opportunities for new networks or special interest groups based on member needs and industry trends.
· Regularly assess the effectiveness and engagement of the networks and implement improvements where necessary.
Volunteer Management
· Oversee the effective management of the IoDs volunteering community, ensuring that members have access to relevant opportunities and understand the ask of them.
· Develop strategies to recruit, retain, and recognise volunteers, working closely with other teams to integrate volunteer efforts with cross-IoD activities.
· Maintain a close relationship with key volunteers (e.g. Chairs and Leads) to ensure effective communication and collaboration.
Policy & Guidance Management:
· Ensure that internal guidelines, policies, and procedures related to network and volunteer management, engagement are up-to-date and consistently followed.
· Regularly review and update the network and volunteering guidance to ensure compliance with legal and organisational requirements.
· Provide training and support to Relationship Executives and other teams on guidance and best practices.
Member Engagement & Relationship Building:
· Develop and implement engagement strategies to improve member satisfaction and increase active participation in networks and volunteer-led events and activities.
· Maintain strong relationships with key stakeholders that relate to the variety of IoD networks.
· Act as a primary point of contact for escalated membership and network issues, addressing concerns with a customer-centric approach.
Reporting & Analysis:
· Monitor and report on key engagement metrics related to membership participation, volunteer activity, and network health.
· Provide regular updates to senior leadership on progress against key performance indicators (KPIs) and make recommendations for continuous improvement.
· Conduct regular feedback initiatives to understand member needs and identify areas for improved member value and/or growth.
Team Management and Leadership:
· Lead, motivate, and develop a team of Relationship Executives, providing coaching, support, and performance management to ensure the team meets key objectives and provides excellent levels of customer service.
· Foster a culture of collaboration, knowledge-sharing, and excellence within the team.
· Ensure team members are aligned with the broader organisational goals and member engagement strategies.
Person specification
Qualifications: Degree educated or equivalent experience.
Knowledge: Strong understanding of network management, member engagement strategies, and volunteer programme development.
Knowledge of membership organisations, volunteering best practices, and the challenges and opportunities within these sectors.
Familiarity with digital tools and platforms used for membership management and volunteer coordination.
Understanding of the importance of good governance, policy and guidance management within a membership organisation.
Experience: Proven experience in membership management, community engagement, or volunteer coordination, particularly within a similar environment (e.g., membership organisations, charities, non-profits).
Demonstrable experience managing and leading teams, with a track record of developing and motivating staff to achieve goals.
Experience in the development, management, and growth of peer-to-peer/professional networks.
Experience in internal policy development and ensuring compliance with organisational and legal requirements.
Proven ability to monitor and report on key engagement metrics, using data to inform decision-making and improve outcomes.
Skills: Excellent communication skills, with the ability to build relationships with a variety of stakeholders, including members, volunteers, and senior leaders.
Strong organisational skills, with the ability to manage multiple projects and priorities simultaneously.
Excellent problem-solving and decision-making skills, with a proactive and solutions-oriented approach.
High level of proficiency in using membership management software, CRM systems, and Microsoft Office.
Ability to analyse data and use it to drive engagement strategies and improve network performance.
Strong event management skills, particularly in coordinating member-focused or volunteer-driven activities.
Ability to work at pace with a passion for delivering results and driving impact.
Adaptability and resilience for working with demanding customers.
Strong leadership and people management skills, with the ability to coach, support, and guide a team to success.
Attributes/ Personal Characteristics: Collaborative and inclusive, with a commitment to teamwork and continuous improvement.
Strategic thinker who is able to balance long-term goals with short-term needs.
Excellent written and verbal communication skills, with the ability to present complex ideas clearly and persuasively.
Enjoys working with people and can build effective working relationships with colleagues and customers alike.
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