Our Company has grown significantly over the last few years, and with our continued success, we are planning on further expansion. Due to this sustained growth, we are looking for a passionate, dynamic individual who is driven and would love to join our fast-paced team.
Our Drivers are an integral part of our business. The main purpose of this role is:
* To ensure safe delivery/collection of all customers' vehicles in accordance with the Driver Procedure & Responsibilities Manual and Drivers Process Manual.
* To take pride in your appearance and wear company standard uniform at all times. Take ownership in your day planning and work cost-effectively with the customer at the forefront.
* Moving cars in/out of the workshop at the start or end of the day.
* Washing customer or courtesy cars where necessary.
* Locating and moving vehicles for salvage agents.
Key Responsibilities
* To ensure safe delivery/collection of all customers' vehicles. Ensure you contact every customer before arrival.
* Complete all Job Pack paperwork neatly and legibly and obtain signatures where required.
* Mark all damage on the vehicle with chalk pen before taking images.
* Ensure Customer Vehicle Condition Report is complete in addition to any images taken before passing to Estimators.
* Follow all procedures within the Drivers Procedure and Process Manuals.
* To comply with the Drivers Tacho Break Regulation 2009 (if applicable).
* Policy Excess, VAT Bills, and Private Quotes – ensure payment has been taken before leaving the site. If payment has not been received, query with the Transport Manager.
* Ensure courtesy cars are up to standard and safe for customer use. Report any defects or damage to the Transport Manager immediately.
* Ensure you follow the correct procedure when dealing with customer complaints.
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